Global Customer Excellence Specialist

Summary

Join Cabify's Customer Excellence team as a Project Manager and contribute to defining and maintaining an exceptional customer service model. You will manage projects to improve customer service, design and update the customer service model, create and optimize support procedures, analyze problems, and optimize analytics. Collaboration with local and global teams is crucial to ensure aligned processes and exceptional service. The role requires strong communication, planning, analytical, problem-solving, and customer-oriented skills. Cabify offers a competitive salary, flexible hours, hybrid/remote work options, and various employee benefits.

Requirements

• Affinity with Cabify's principles
• Communicate clearly and effectively with various stakeholders
• Manage projects and resources effectively
• Possess strong analytical skills for data-driven decision-making
• Solve problems creatively and effectively
• Prioritize customer experience and ensure exceptional interactions

Responsibilities

• Supervise and manage projects that improve the customer service model, ensuring alignment with user needs
• Design and update the customer service model, considering stakeholder concerns and anticipating future expectations
• Create and optimize procedures guiding support teams in customer service, ensuring efficient and high-quality responses
• Analyze problems to identify root causes and lead initiatives for positive change
• Monitor area analytics, seeking opportunities for improvement and reinforcement
• Collaborate with local and global teams to ensure alignment, optimize processes and resources, and provide exceptional, brand-consistent service

Benefits

• Permanent contract with competitive salary
• Recharge Day
• Flexible hours and hybrid/full remote work model
• Monthly credit for use in the Cabify app
• Annual budget for personal training and development
• Flexible compensation plans tailored to individual needs
• Discounts at restaurants, shops, and gyms
• Pet-friendly office
• Work equipment to develop talent