PTW is hiring a
Global Head of Community in United States

Summary

The job is for a Global Head of Community - Player Support at PTW International, a remote position based anywhere in North America. The role involves growing and expanding the vision, strategy, and operating processes to support the global client base, managing teams, and creating and implementing community strategies.

Requirements

• 5-8 years Community Manager experience within the gaming industry, with understanding of regional markets, trends and dynamics
• 3+ years managing, mentoring and coaching people
• Understanding of game genres and associated player personas
• Understanding and knowledge of community and social channel analytics, sentiments trends and able to build top-quality reports
• Measurable success record in establishing and growing communities
• Experience working in Outsourcing/BPO industry is a plus
• Experience building business/client proposals, scopes and presentations
• Strong presenting and speaking skillsets and capabilities
• Strong awareness/knowledge and application of social media and digital marketing technologies
• Ability to work in a fast-paced & international environment
• Collaborative, team-focused and community-first mindset
• Fluent in English, both written and spoken

Responsibilities

• Accountable for the design and implementation of successful community teams, strategies and practices to support client’s game needs and requirements
• Establish, implement, and track common KPIs to measure progression, evaluate ROI & establish internal benchmarks
• Collaborating with PTW Community department, proactively identify and propose innovative solutions, projects, and opportunities to set client’s games apart and deliver great player experiences (e.g. contests, community collaborations, platform collaborations etc.)
• Support Sales and Marketing by providing input and feedback on proposals
• Develop Centre of Excellence for community management including technologies, processes, policies, tools and techniques to create engaging communities
• Lead, coach, and mentor Community Managers and establish best practices for developing best-in-class gaming communities
• Help establish content creation processes and plans to support client games needs
• Track & analyze community and content performance KPIs - draft & present reports on a regular basis
• Craft and coordinate moderation best practices in collaboration with Community Managers
• Conduct benchmarking and assessments
• Assist in creating compelling case studies to support Sales and Marketing around successes and best practices

Benefits

• Competitive basic salary
• Medica, Dental, Vision, 401k
• Dynamic and entrepreneurial culture
• You get to work with the latest technologies
• You will be working for one of the worlds leading providers of specialist services to the games industry