Global Network Engineer II

Summary

Join Experian's Network Operations team as a Network Engineer and contribute to maintaining a resilient and secure global network infrastructure. You will provide front-line incident support, monitor network and security systems across multiple cloud environments and on-premises, and collaborate with cross-functional teams. This role requires strong technical network expertise, experience with various vendors (Fortinet, Cisco, F5, Citrix, Checkpoint), and a deep understanding of IP, VPN, SD-WAN, and other networking technologies. The position is a permanent, home-based role in Costa Rica with a Tuesday-Saturday schedule. Experian offers a comprehensive benefits package.

Requirements

• 4+ years of validated experience in managing network technologies in a large globally diverse environment
• Experience with network monitoring and diagnostic tools such as NNMi, Thousand Eyes, Grafana, Dynatrace, and Extrahop
• Proven expertise working with Global Telecommunications carriers
• Experience with stateful firewalls (Cisco ASA, Checkpoint, Fortigate) and packet inspection techniques
• Experience commonly deployed WAN technologies and concepts – P2P, MPLS, VRF, Wave, SDWAN, WAN Optimization
• Experience working with Citrix Netscaler or F5 load balancers
• Experience/knowledge of virtual networking technologies such as ASA virtual contexts, VRF's, Fortinet VDOM's, and virtual networking devices such as Cisco CSR 1000v
• Experience with ITIL incident, problem & change management
• Proven ability to exercise sound judgment in complex, high pressure situations
• Proven ability to utilize established processes and documentation
• Problem solving mentality using internal and/or external resources
• Excellent verbal and written communication
• Professional goals with a focus on continual growth through development plans and goals

Responsibilities

• Provide direct front line incident support and management, working with internal and external customers as well as vendors when needed
• Monitor the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes Checkpoint and Cisco FWs, Cisco and Arista switches/routers, F5 and Citrix Load Balancers, McAfee and Checkpoint IPS appliances, Incapsula WAFs and more
• Document process and issues with tools like Confluence, Service Now and Visio/Lucid Charts
• Work with leadership and other cross functional teams to establish processes will reduce MTTI/MTTD/MTTR
• Create technical-level communications and relationship building to gain credibility/trust of internal and external customers
• Maintain technical knowledge of Network and Cloud technologies
• Certificate Lifecycle Management with network load-balancers, security IPS/WAF/Proxy

Preferred Qualifications

A strong technical network background is essential. The team, work with a variety of manufacturers including Fortinet, Cisco, F5, Citrix and Checkpoint and relevant qualifications would be advantageous. Must have a good understanding of IP, VPN, SD-WAN, LAN/WAN, Switching, Routers, load balancers & Firewalls

Benefits

• Medical, life, vision and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Birthday day off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program