Global Payroll Support Specialist

Summary

Join Remote, a company revolutionizing global remote work, as a Payroll Client Services professional. You will provide expert support for multi-country payroll inquiries, offering advice on international payroll practices and tax considerations. This role demands strong client-facing skills, problem-solving abilities, and experience with global payroll systems. You will collaborate with internal teams and clients to resolve complex issues, ensuring smooth and compliant payroll operations. Remote offers a fully remote work environment, competitive compensation and benefits, and opportunities for career development. The ideal candidate possesses extensive payroll expertise, exceptional communication skills, and a collaborative mindset.

Requirements

• Proven experience in managing multi-country Global Payroll, with a strong understanding of payroll tax principles, social security contributions, and wage laws across multiple countries
• Familiarity with payroll systems (e.g., ADP, SAP SuccessFactors, Workday, or similar)
• Demonstrated ability to read, and interpret Collective Bargaining Agreements (CBAs)
• Proven experience in client-facing roles supporting high-touch Enterprise accounts, with a track record of handling escalations and inquiries with exceptional customer service
• Ability to analyze payslips, detect discrepancies, reconcile payroll data, and research complex issues using various research tools
• Thrive in a dynamic, fast-paced environment and adjust swiftly to changing priorities across different jurisdictions
• Strong verbal and written skills in English; additional European languages are a plus. Proficient in using support tools (E.g. Zendesk) and Google Sheets
• A collaborative mindset with experience working alongside cross-functional teams and external vendors to ensure smooth, compliant payroll operations
• Excellent research, organizational, and process documentation skills with an ability to optimize workflows and implement process improvements

Responsibilities

• Act as the first line of support for complex multi-country global payroll inquiries
• Offer expert advice on navigating differences in payroll practices and tax considerations across various countries
• Work with internal teams to resolve complex payroll issues, ensuring clear communication of status and resolutions to clients
• Collaborate closely with CSMs to deliver proactive updates and best-practice guidance, ensuring a unified, high-quality client experience
• Proactively update your assigned client group and contribute to creating or enhancing training resources that reduce escalations and improve team knowledge

Preferred Qualifications

Additional European languages are a plus

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces
• Competitive compensation and benefits
• Opportunities for continuous learning and career development, with access to training programs and mentorship