Global Privacy Manager

Summary

Join TrustArc's Assurance team as a Global Privacy Manager (GPM) and lead privacy assessments, support global compliance initiatives, and manage client relationships, primarily in China but also across the US, Europe, and Asia. Fluency in Mandarin is required for this fully remote position. You will play a key role in delivering TrustArc’s certification programs and privacy operations services, ensuring clients' alignment with global privacy frameworks. Responsibilities include providing strategic guidance, drafting privacy documentation, and collaborating cross-functionally. The ideal candidate will possess strong project management, communication, and problem-solving skills, along with a deep understanding of international and domestic privacy laws and regulations. This role offers a competitive salary and excellent benefits.

Requirements

• BA/BS required
• Fluent in spoken Mandarin; written preferred
• Experience in B2B account management, enterprise client services or comparable role
• Attention to detail and ability to work through complex problems using creative solutions
• Project management skills
• Time management skills
• Ability to distill complex issues into easy to understand recommendations that can be conveyed in written and verbal form
• Must understand privacy concepts and terminology as applicable to the private sector
• Detailed understanding of complex emerging Internet technologies, online tracking, cloud/processor activities, encryption and anonymizing data
• Familiarity with or ability to quickly learn major CRM systems and experience with project management tools
• Must demonstrate a strong service orientation
• Holds self and others responsible for goals, outcomes, deadlines and objectives

Responsibilities

• Demonstrate and apply privacy knowledge to cross-sector clients
• Project manage certifications and assessments for assigned customer base
• Build strong client relationships by maintaining knowledge of TrustArc solutions and aiming to address each client’s privacy-related concerns
• Foster the growth of TrustArc clients from a revenue and account management perspective
• Maintain knowledge of current events in the legal and compliance spaces as they relate to privacy practices
• Meet defined monthly and quarterly assessment and performance goals
• Collaboration with internal TrustArc departments to resolve customer issues and improve solutions
• Active participation in privacy industry organizations and events
• Define and implement creative solutions that address client-specific business needs to help them meet TrustArc requirements and manage deadlines
• Work with portfolio of clients that are located in China ( in Mandarin )

Preferred Qualifications

• CIPP certification strongly preferred
• Previous experience in a privacy-focused role preferred
• Familiarity with and understanding of major international and domestic privacy laws and regulations preferred
• Compliance background is helpful, but not required

Benefits

• Health, Vision, and Dental Care (also available for partner)
• Endless PTO Program
• 100% Work from Home
• Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
• $2,500 active employee referral program
• Compensation : up to $135,000 CAD per year or $100,000 USD per year