Global Account Manager

Summary

Join Onit as an Account Manager and take ownership of customer relationships and account strategies. Build strong relationships with key stakeholders, acting as a trusted advisor. Ensure customer retention and manage the subscription renewal process. Conduct quarterly business reviews and manage customer issue escalations. Collaborate with marketing on customer references and events. Maintain customer information in the CRM and develop attrition mitigation plans. Participate in industry events for customer interaction. This quota-bearing sales role requires strong communication and presentation skills, experience in customer-focused solutions, and the ability to thrive in a fast-paced environment.

Requirements

• 5+ years managing customers relationship or equivalent experience
• Highly motivated and disciplined self-starter with excellent oral and written communication skills
• Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
• Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
• Able to thrive in a fast paced, self-directed environment
• Must be comfortable managing multiple tasks in real time
• 4-year degree required
• Travel for this role is +/- 25%

Responsibilities

• Primary owner of customer relationship and account strategy
• Be a trusted advisor to customers while developing relationships with multiple stakeholders
• Accountability for customer retention and subscription renewal process
• Conduct quarterly customer business reviews
• Manage customer issue escalation process, as required
• Partner with Marketing in the development of customer references, testimonials and events
• Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
• Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
• Participate in industry conferences, trade shows and other opportunities for customer interaction

Preferred Qualifications

The ideal candidate is someone who has experience in the legal industry