Vendavo is hiring a
Global Resource Capacity Manager

Summary

Join us as a dynamic and strategic Global Resource Capacity Manager to lead resource planning efforts in a fast-paced SaaS professional services environment.

Requirements

• 7+ years of experience in resource management, capacity & demand planning, or project management, with a focus on professional services or SaaS organizations
• Proven experience in leading resource management efforts in environments with limited tools or manual processes, and a track record of implementing scalable solutions
• Demonstrated ability to plan resources across long-term horizons (4+ quarters) in high-growth, dynamic environments
• Strong leadership and change management skills, with the ability to influence and drive process improvements in manual or evolving environments
• Experience mentoring teams and developing a structured approach to resource management
• Excellent analytical and problem-solving skills, with the ability to balance short-term needs with long-term strategic planning
• Advanced proficiency in Microsoft Excel and experience implementing resource management tools (e.g. OpenAir, NetSuite, Microsoft BI, Smartsheets)
• Exceptional communication and stakeholder management skills, with the ability to engage with senior leaders and project teams alike

Responsibilities

• Lead the development and implementation of a long-term resource planning strategy to ensure sufficient capacity for current and future projects, looking 4+ quarters ahead
• Oversee the allocation of resources across multiple ongoing and upcoming projects, with a focus on proactive planning
• Maintain accurate forecasting of resource capacity, including hiring needs, skill gaps, and potential risks
• Oversee bench time management and resolution - work to find other billable tasks or training opportunities for the team members
• Understand any resource contention issues then work with leadership to resolve it with a customer success mindset
• Partner with HR and finance teams to align resource needs with recruitment pipelines, ensuring the organization is prepared for peak demand periods
• Provide strong leadership, mentoring and guiding teams on how to evolve resource management best practices
• Serve as a key advisor to senior management, providing data-driven insights on resource availability, capacity constraints, and utilization trends
• Engage with project managers, delivery teams, and department heads to ensure alignment of resources with project timelines and client expectations
• Identify and lead initiatives to automate resource management processes, transitioning from manual systems to technology-driven solutions
• Evaluate and implement resource management tools and systems that streamline capacity planning and utilization tracking
• Develop and manage dashboards and reports to provide real-time insights into resource allocation, availability, and utilization
• Track and report on resource utilization, ensuring that teams are operating at optimal efficiency while balancing workloads to avoid burnout
• Develop key performance metrics for resource management, ensuring transparency in reporting to leadership and stakeholders
• Analyze and identify skill gaps within the current team, and work with leadership to develop upskilling and training plans

Benefits

• Flexibility to work from home or in the office, depending on what works best for you
• Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
• 16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• $110 a month to cover your cell phone and internet expenses
• High-end laptop (Dell or Mac)
• Competitive pay and bonus/commission
• Comprehensive health, detail, vision, and mental benefit options (PPO, FSA, HSA)
• 401k plan with a 3% employer non-election contribution