Designit is hiring a
Global Social Channel Governance Manager

Summary

Join Designit as a Global Social Channel Governance Manager to manage enterprise channel governance activities, establish and manage social media handles, and act as a subject matter expert in social programming. This remote role requires notable global, enterprise experience, 5+ years in a client-facing role, advanced organization and project management skills, clear communication style, and familiarity with Sprinklr and Microsoft tools.

Requirements

• Notable global, enterprise experience working with cross-functional and highly-matrixed Fortune 100 clients
• 5+ years in a client-facing role at a marketing agency or large corporate enterprise
• 2+ years as a primary stakeholder contact
• Experience managing large-scale projects and collaborating with multiple groups simultaneously on planning, execution, and roll-out
• Advanced organization and project management experience working across multiple workstreams
• Clear and direct communication style, with the ability to translate complex processes into digestible and easy to follow documentation
• Ability to break down ambiguous business problems and generate solutions in a deadline driven environment
• Ability to present to clients who are at the director level with a high degree of confidence and professionalism
• Skilled in social media, social channel programming operations, project management and marketing operations
• Bachelor’s degree in business, marketing, management, or related field
• Advanced experience using Sprinklr
• Familiarity with Microsoft SharePoint, OneDrive, Power BI, PowerPoint, Excel, Teams, Outlook

Responsibilities

• Effectively communicate with Global and Regional project teams and client stakeholders
• Develop and implement a centralized global framework and related activities to drive global operational excellence, innovation, and scale
• Establish and manage the governance, access criteria, and organization of all social handles overseen by the Global COE
• Own the process and resulting procedural documents by which social handles are newly-created, consolidated, migrated, or sunset
• Manage channel claiming process in partnership with Microsoft’s legal team and representatives from social platforms
• Identify the types of audience, business, or platform insights necessary for the strategic management of social handles/channels
• Act as a social programming subject matter expert by internalizing the demographics, psychographics, and content needs of 15 distinct target audiences across social platforms
• Attend and participate in key Microsoft stakeholder and vendor meetings as the global channel governance, Sprinklr and programming SME
• Proactively identify new projects and improvements, engage stakeholders, and push for consensus and meaningful collaboration
• Identify problems, proactively propose solutions, and collaborate with others to implement scalable solutions and efficiency across governance, Sprinklr, programming and the larger team
• Deliver strategy and manage regular documentation updates and process improvements
• Establish, demonstrate, and share best practices across the larger Cloud Marketing Team

Benefits

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Encourages innovation and experimentation
• Understands that changes will occur, and adaptability is crucial to assist when it does
• Emphasizes and rewards collaboration
• Works remotely