Gov Support Engineer

Summary

Join one of the most innovative teams on the planet! We are looking for self-starter individuals to be part of our federal technical support organization.

Requirements

• 2+ years of experience in a customer-facing technical role providing technical support and troubleshooting issues
• Experience working with REST APIs
• Understanding of engineering frameworks to distinguish between configuration requests versus product limitations
• Strong written and verbal communication skills and the ability to convey complex technical concepts clearly to diverse audiences
• Ability to troubleshoot, reproduce, document, and communicate bugs and outages
• Passionate about AI and/or other complex technologies with an appetite to continuously learn and grow
• The ability to thrive in a fast-paced, start-up environment
• Bachelor’s degree in Information Technology, Computer Science, Engineering or equivalent relevant experience
• U.S. citizenship is a requirement for this position due to the specific responsibilities inherent to the role

Responsibilities

• Troubleshoot issues to identify the root cause of a behavior and resolve the problem
• Serve as a customer advocate and leverage their feedback to influence and enhance our product roadmap
• Identify recurring issues reported by customers and document solutions in our knowledge base for future reference
• Analyze different types of logs including Kibana and logDNA to effectively and quickly solve customers’ issues
• Integrate and implement Moveworks solutions to customers' platform and backend systems in a secure and performant manner

Benefits

• Market competitive salary
• Equity for all full time roles
• Exceptional benefits