Graduate Assistant - QA Projects Intern

Summary

Join Middlebury's Office of Digital Learning & Inquiry (DLINQ) as a QA projects intern and play a key role in supporting the development of hybrid and fully online courses and programs. You will ensure the accuracy and accessibility of instructional materials by performing quality assurance processes on course-related media (audio and video). The primary responsibility is conducting thorough reviews of captions and transcripts for media. This involves tasks such as running accessibility checkers, preparing media assets for captioning, reviewing videos for caption errors, correcting errors, archiving files, embedding videos and transcripts in Canvas, and tracking project progress. In addition to multimedia QA, you'll contribute to style guides and technical documentation. The position offers a flexible schedule and location, with pay based on the 2025 student wage scale.

Requirements

• Comfort with correcting mistakes in spoken and written English language
• Strong attention to detail
• Ability to work independently, communicate progress, and meet stated deadlines
• Ability to work on multiple projects at the same time
• Basic computer skills (navigating the web, navigating file and folder structures, using multiple applications, using spreadsheets)
• Good communication, project, and time management skills
• Ability to work effectively in a team environment

Responsibilities

• Conduct a careful and thorough review of captions and transcripts of spoken language (primarily English) for media (primarily video) that are created as part of the online course development process
• Run accessibility and broken link checkers in Canvas LMS
• Prepare media assets for captioning with automatic speech recognition tools
• Review videos to identify errors in captions and transcripts
• Correct errors in captions and transcripts
• Archive completed caption and transcript files
• Embed videos and transcripts in a Canvas LMS course site
• Track and report project progress to meet deadlines
• Contribute to style guide and technical documentation
• Review course content, user experience, and accessibility with guidance from instructional designers

Preferred Qualifications

• Familiarity with Middlebury's instructional tools including Panopto video management, the Canvas learning management system, and Google cloud tools
• Basic level of comfort reviewing and editing HTML in web content and working with web design tools
• High level proficiency in multiple languages (Chinese, Japanese, Russian, Spanish)

Benefits

• Flexible schedule and location
• Pay is based on the 2025 student wage scale at the Level B “Skilled” grade with a starting hourly rate of $17.00
• 5-10 hours per week during the remainder of the academic year, with flexible hours set in agreement between the intern and supervisor
• More availability for project work in summer hours and continuation into Fall
• Position can be completed on campus or remotely with access to computers and software needed for the position at the Digital Learning Commons on campus at the Middlebury Institute
• Interns will be expected to attend regular team check-in meeting with their supervisor