Graduate Configuration Analyst

Summary

Join Fenergo's Functional Delivery team as a Client Services member and contribute to delivering end-to-end Client Lifecycle Management solutions. Develop expertise in Fenergo SaaS products, configuring and refining them to meet client requirements. Collaborate with the Product Team, support client validation, and address functional queries. Build strong client and internal team relationships, adhering to internal processes and escalating risks as needed. This role requires proficiency in design solutions, strong interpersonal and communication skills, and a client-centric approach. Fenergo offers excellent career development opportunities and a supportive work environment.

Requirements

• Proficient in offering design solutions
• Strong interpersonal skills
• Energetic and ambitious to learn and progress within a fast-paced, FinTech environment
• Excellent written and oral communication skills
• Degree or Diploma in Computing, Business, Finance, or similar related qualification
• Team player mentality – collaborating with immediate and extended team for the greater good
• Outcome focused – time and prioritization management focused on identifying and solving specific problems within time-sensitive periods. Focus on meeting project deadlines without compromising on quality
• Client-centric – ability to listen carefully to client needs, coordinate consistent communications, respond in a timely manner to client queries and manage client expectations
• Problem solving - possess ability, patience, and persistence to identify complex issues and articulate strategic approach in simple measurable work items
• Strong work ethic, critical thinker, enthusiastic, willing to go above and beyond
• Pragmatic approach to problem solving

Responsibilities

• Develop expertise in Fenergo SaaS product
• Configure and refine SaaS product in line with the documented client requirements, delivering client demos as scheduled and obtaining client sign-off of configured features
• Validate the functional configuration changes as expected
• Support client validation process and User Acceptance Testing to address and respond to client functional queries and make any appropriate configuration updates related to these queries
• Collaborate with the Product Team with respect to product requirements and testing outputs
• Support defect triage throughout delivery process
• Adhere to internal governance processes and ensure compliance with the standard processes
• Build strong relationships within the project team, client teams and internal Product Management team
• Support the Lead Consultant in articulating approach to client configuration to address client business requirements
• Maintain functional documentation throughout the lifecycle of the delivery to ensure success of QA Automation
• Documentation of options related to key design decisions and raising awareness of client decision to Project Manager (PM)
• Escalates to the PM if there are any risks, issues or dependencies which puts the functional timeline at risk
• Follow the change management process and raise to the PM and lead Consultant where client is requesting additional scope over and above what has been agreed
• Proactively own your personal development and knowledge acquisition plan, alongside your line manage

Benefits

• Healthcare cover through the VHI
• Company pension contribution
• Life assurance/ Income protection
• 23 days annual leave
• 3 company days
• Annual bonus opportunity
• Work From Home set-up allowance
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more
• Buddy system for all new starters
• Collaborative working environment
• Extensive training programs, classroom and online, through ‘Fenergo University’
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
• Defined training and role tracking to allow you see and assess your own career development and progress
• Active sports and social club
• State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area