Configuration Analyst

Summary

Join Fenergo's Functional Delivery team within Client Services as a graduate or entry-level professional to begin an exciting SaaS career. This role involves configuring and refining Fenergo's SaaS product to meet client requirements, delivering demos, obtaining client sign-off, and supporting the client validation process. You will collaborate with the Product Team, support defect triage, adhere to internal governance processes, and build strong relationships with various teams. Career development is emphasized, with opportunities for growth and advancement within the company. Fenergo offers a supportive and inclusive work environment, committed to diversity and equal opportunities.

Requirements

• Proficient in offering design solutions
• Strong interpersonal skills
• Energetic and ambitious to learn and progress within a fast-paced, FinTech environment
• Excellent written and oral communication skills
• Team player mentality – collaborating with immediate and extended team for the greater good
• Outcome focused – time and prioritization management focused on identifying and solving specific problems within time-sensitive periods. Focus on meeting project deadlines without compromising on quality
• Client-centric – ability to listen carefully to client needs, coordinate consistent communications, respond in a timely manner to client queries and manage client expectations
• Problem solving - possess ability, patience, and persistence to identify complex issues and articulate strategic approach in simple measurable work items
• Strong work ethic, critical thinker, enthusiastic, willing to go above and beyond

Responsibilities

• Develop expertise in Fenergo SaaS product
• Configure and refine SaaS product in line with the documented client requirements, delivering client demos as scheduled and obtaining client sign-off of configured features
• Validate the functional configuration changes as expected
• Update Azure DevOps to reflect the effort taken to make the associated configuration updates
• Support client validation process and User Acceptance Testing to address and respond to client functional queries and make any appropriate configuration updates related to these queries
• Collaborate with the Product Team with respect to product requirements
• Support defect triage throughout delivery process
• Adhere to internal governance processes and ensure compliance with the standard processes
• Build strong relationships within the project team, client teams and internal Product Management team
• Support the Lead Consultant in articulating approach to client configuration to address client business requirements
• Maintain functional documentation throughout the lifecycle of the delivery to ensure success of QA Automation
• Documentation of options related to key design decisions and raising awareness of client decision to Project Manager (PM)
• Escalates to the PM if there are any risks, issues or dependencies which puts the functional timeline at risk
• Follow the change management process and raise to the PM and lead Consultant where client is requesting additional scope over and above what has been agreed
• Proactively own your personal development and knowledge acquisition plan, alongside your line manage

Benefits

• Healthcare cover with Canada Life
• Retirement savings plan
• Employee Assistance Programme
• Opportunity to earn an annual company bonus
• 20 days PTO
• 3 company closure days
• Extensive training programs, classroom and online, through ‘Fenergo University’
• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
• Buddy system for all new starters
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
• Defined training and role tracking to allow you see and assess your own career development and progress
• Work From Home set-up allowance