Risk Operations Center Analyst

Summary

Join Mitratech's Risk Operations Center as a ROC Analyst and contribute to providing services for enterprise clients, supporting internal processes, and delivering operational tasks. This entry-level position involves working across all aspects of the third-party risk management lifecycle. Responsibilities include onboarding clients, distributing surveys, addressing client queries, monitoring assessment completion rates, conducting analysis, managing remediation activities, engaging in client touch points, managing multiple workstreams, creating reports, performing quality assurance, reviewing business monitoring feeds, and leveraging the Prevalent platform. The ideal candidate is an ambitious, hardworking recent graduate or graduate with 1-2 years of experience in information risk management. This role requires strong communication, customer relationship, and technical skills. Mitratech offers a close-knit, globally dispersed team and a diverse and inclusive work culture.

Requirements

• 1 to 2 years of experience desirable, preferably in information risk
• Experience and appreciation of working in a customer focused environment is essential
• Highly professional with outstanding customer relationship skills and a strong team player
• Strong written communication and engagement skills
• Work well under pressure with excellent time management, prioritization, planning, and organizational skills
• Strong interpersonal skills with the ability to interact with all stakeholders
• Be IT literate with a sound understanding and proficiency with Microsoft Office
• Willingness to obtain industry certifications (e.g. CTPRP, CISSP, CC, CGRC)
• Recent graduate or graduate with 1 to 2 years of experience, preferably in information risk management

Responsibilities

• Onboarding clients and survey content into the Prevalent cloud hosted platform
• Distribution of information risk surveys to our clients’ requested third parties
• Addressing client queries through first line support by articulating technical concepts to non-technical stakeholders, and following basic troubleshooting steps
• Monitoring and managing assessment completion rates through effective communication channels with third parties
• Conducting analysis on completed survey content and industry reports
• Managing third party risk remediation activities with the support of the Prevalent Professional Services Team
• Engaging in client touch points to provide updates on progress in collaboration with the Prevalent Customer Success Team
• Managing multiple parallel workstreams through basic project management
• Creating client reports covering key service KPI’s and third party summaries
• Quality assurance exercises on client documentation
• Review of business monitoring feeds to identify potential threats
• Leveraging the Prevalent platform to conduct other service deliverables including data mapping, contract management, contact discovery etc