Associate Director, Client Success

Summary

Join Hello Heart, a company revolutionizing heart health care, as an Associate Director, Client Success (Employer Groups). Reporting to the Senior Director, you will be responsible for managing employer accounts, ensuring client satisfaction, and driving revenue growth. This role requires strong executive presence, cross-functional collaboration, and experience in healthcare/population health and customer success. You will develop strategic customer strategies, present client results, and work with the product team to improve user experience. The position offers a competitive salary and requires up to 40% travel. Hello Heart fosters a positive and supportive work environment.

Requirements

• 7+ years of applicable experience in healthcare/population health and customer success
• Proven track record exceeding ARR goals and client satisfaction across a book of business
• A strong team player who can work with multiple functions within the company, with the ability to effectively escalate to leadership matters that have a strategic impact
• Stellar written and verbal communication and presentation skills
• Highly organized, able to multitask, and easily adaptable to change
• Entrepreneurial, self-sufficient, and thrives in fast-paced environments
• Willing to travel up to 40%

Responsibilities

• Lead Hello Heart’s strategic employer accounts with end-to-end ownership of client lifecycle, including, but not limited to, member adoption, account retention, and client satisfaction
• Strong executive presence with the ability to present the Hello Heart value proposition
• Partner with the growth team for all aspects of customer renewals, revenue retention, and growth
• Create and execute all day-to-day operations to support driving revenue and client excellence
• Develop relationships with customers at the C-Suite level that provide insight into their company goals and strategies
• Provide an important customer and user voice, work with the product team on identifying the ideal user experience, and champion new product offerings with your customers
• Develop strategic customer strategies to support customer growth and retention while presenting client results and identifying opportunities to increase member satisfaction

Preferred Qualifications

Strong preference for candidates currently in Texas and/or the states in central time zone

Benefits

The US base salary range for this full-time position is $160,000.00 to $195,000.00