Group Specialist

Summary

The job is for a Group Reservations Coordinator at Scenic Group, responsible for coordinating all aspects of group reservations. The role requires 3 years' experience in the Cruise Travel Industry with a Group background, proficiency in MS Office, excellent customer service skills, teamwork, and strong written and verbal communication skills.

Requirements

• 3 years’ experience in Cruise Travel Industry with Group background
• Must be unafraid of conflict and able to effectively deal with difficult people or situations
• Must be very organized and process oriented- attention to detail a must
• Thorough understanding of Express Book and reservation process
• Thorough knowledge of Scenic & Emerald products
• Ability to travel as assigned to familiarization trips
• Proficient in MS Office
• Excellent customer service skills
• Team player who leads by example
• Ability to prioritize and undertake multiple tasks
• Excellent written and verbal communication skills
• Willingness to go above and beyond

Responsibilities

• Primary front-line sales in making and servicing group bookings via phone and email
• Ensure consistency in service standards and service delivery for group reservations
• Provide excellent customer service for inquiries, pricing, and group bookings to Travel Advisors and Direct Guests
• Issue timely and accurate group pricing, adjustments, and booking advice
• Understand group allocations in System Management 1
• Confer with agents on all changes, movements, and any special requests for their groups
• Answer phones and respond to emails assisting with inquiries and problems
• Participate in reservations training sessions
• Participate in company performance reviews
• Maintain several different excel spreadsheets simultaneously for group finalization
• Work with other team members to meet deadlines
• Coordinate the finalization of Groups departing
• Set up Group files and maintain accurate records

Benefits

• Competitive salary
• Medical, Dental and Vision coverage
• Life Insurance
• Short Term and Long Term Disability coverage
• 401k plan with a company match