Remote Group Specialist

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Logo of Scenic - Luxury Cruises & Tours

Scenic - Luxury Cruises & Tours

๐Ÿ’ต $50k-$70k
๐Ÿ“Remote - Worldwide

Job highlights

Summary

The job is for a Group Reservations Coordinator at Scenic Group, responsible for coordinating all aspects of group reservations. The role requires 3 years' experience in the Cruise Travel Industry with a Group background, proficiency in MS Office, excellent customer service skills, teamwork, and strong written and verbal communication skills.

Requirements

  • 3 yearsโ€™ experience in Cruise Travel Industry with Group background
  • Must be unafraid of conflict and able to effectively deal with difficult people or situations
  • Must be very organized and process oriented- attention to detail a must
  • Thorough understanding of Express Book and reservation process
  • Thorough knowledge of Scenic & Emerald products
  • Ability to travel as assigned to familiarization trips
  • Proficient in MS Office
  • Excellent customer service skills
  • Team player who leads by example
  • Ability to prioritize and undertake multiple tasks
  • Excellent written and verbal communication skills
  • Willingness to go above and beyond

Responsibilities

  • Primary front-line sales in making and servicing group bookings via phone and email
  • Ensure consistency in service standards and service delivery for group reservations
  • Provide excellent customer service for inquiries, pricing, and group bookings to Travel Advisors and Direct Guests
  • Issue timely and accurate group pricing, adjustments, and booking advice
  • Understand group allocations in System Management 1
  • Confer with agents on all changes, movements, and any special requests for their groups
  • Answer phones and respond to emails assisting with inquiries and problems
  • Participate in reservations training sessions
  • Participate in company performance reviews
  • Maintain several different excel spreadsheets simultaneously for group finalization
  • Work with other team members to meet deadlines
  • Coordinate the finalization of Groups departing
  • Set up Group files and maintain accurate records

Benefits

  • Competitive salary
  • Medical, Dental and Vision coverage
  • Life Insurance
  • Short Term and Long Term Disability coverage
  • 401k plan with a company match
This job is filled or no longer available