Group Trainer

Summary

Join Dandy, a leading dental technology company, as a Location Clinical Group Trainer. You will play a crucial role in training dental practices on the use of Dandy's digital dentistry solutions. This position blends advanced clinical training expertise with operational excellence, ensuring successful implementation and adoption of our technology. You will coordinate training logistics, deliver engaging training sessions, and provide post-training analysis and support. The ideal candidate possesses extensive clinical training experience in digital dentistry, strong operational skills, and exceptional communication abilities. This role requires collaboration with various internal teams and a customer-focused approach. Dandy offers a comprehensive benefits package.

Requirements

• 5+ years in a clinical training role in digital dentistry providing guidance, support, and insights into scanning best practices and digital workflows
• 3+ years experience handling operational logistics and project management, particularly in a training or education environment
• Ability to present complex concepts in a clear and engaging way to diverse audiences, ranging from office managers to CEOs
• A customer-first mentality with a passion for helping others succeed, particularly in a B2B environment
• Ability to adjust to shifting customer needs, working through ambiguity and implementing solutions that drive operational efficiency
• Ability to work collaboratively with cross-functional teams, including Sales, Customer Success, and Product teams, to ensure alignment on customer needs and expectations
• Comfortable using various training technologies and learning management systems to deliver content and manage training schedules

Responsibilities

• Coordinate with internal teams to ensure all resources, schedules, and materials are aligned for successful training sessions
• Assess and validate practice readiness by quality-checking equipment and confirming training requirements
• Work with stakeholders across different departments (Sales, Account Management, Marketing, etc.) to align training schedules, content needs, and delivery methods
• Identify and address operational bottlenecks, implementing improvements to enhance the training and onboarding process
• Facilitate and lead virtual and in-person training sessions ( may require travel ) for diverse practice teams, ensuring seamless adoption of Dandy’s solutions
• Deliver follow-up and advanced training to both new and experienced users, ensuring that practices are maximizing the capabilities of the platform
• Customize training materials and programs based on the specific needs of enterprise-level clients, ensuring that each client’s unique structure and operational needs are met
• Manage and track the success of onboarding sessions through data-driven insights, ensuring each customer is set up for success
• Serve as a trusted clinical advisor, conducting in-depth evaluations of scan quality, case setups, and success metrics
• Provide detailed analyses and recommendations directly to doctors, executives, and internal Dandy teams

Benefits

• Healthcare
• Dental
• Parental planning
• Mental health benefits
• A 401(k) plan
• Paid time off