Group Trainer

Summary

Join Dandy, a leading dental technology company, as a Location Clinical Group Trainer. You will play a crucial role in training dental practices on our innovative digital dentistry workflows. This position blends advanced clinical expertise with operational excellence, ensuring successful training implementation and providing valuable post-training insights. You will coordinate training logistics, deliver engaging sessions (both virtual and in-person), and serve as a clinical advisor. The ideal candidate possesses extensive clinical training experience in digital dentistry, strong operational skills, and exceptional communication abilities. Dandy offers a comprehensive benefits package.

Requirements

• 5+ years in a clinical training role in digital dentistry providing guidance, support, and insights into scanning best practices and digital workflows
• 3+ years experience handling operational logistics and project management, particularly in a training or education environment
• Ability to present complex concepts in a clear and engaging way to diverse audiences, ranging from office managers to CEOs
• A customer-first mentality with a passion for helping others succeed, particularly in a B2B environment
• Ability to adjust to shifting customer needs, working through ambiguity and implementing solutions that drive operational efficiency
• Ability to work collaboratively with cross-functional teams, including Sales, Customer Success, and Product teams, to ensure alignment on customer needs and expectations
• Comfortable using various training technologies and learning management systems to deliver content and manage training schedules

Responsibilities

• Coordinate with internal teams to ensure all resources, schedules, and materials are aligned for successful training sessions
• Assess and validate practice readiness by quality-checking equipment and confirming training requirements
• Work with stakeholders across different departments (Sales, Account Management, Marketing, etc.) to align training schedules, content needs, and delivery methods
• Identify and address operational bottlenecks, implementing improvements to enhance the training and onboarding process
• Facilitate and lead virtual and in-person training sessions ( may require travel ) for diverse practice teams, ensuring seamless adoption of Dandy’s solutions
• Deliver follow-up and advanced training to both new and experienced users, ensuring that practices are maximizing the capabilities of the platform
• Customize training materials and programs based on the specific needs of enterprise-level clients, ensuring that each client’s unique structure and operational needs are met
• Manage and track the success of onboarding sessions through data-driven insights, ensuring each customer is set up for success
• Serve as a trusted clinical advisor, conducting in-depth evaluations of scan quality, case setups, and success metrics
• Provide detailed analyses and recommendations directly to doctors, executives, and internal Dandy teams

Benefits

• Healthcare
• Dental
• Parental planning
• Mental health benefits
• A 401(k) plan
• Paid time off