Groups Coordinator

Summary

Join our team as a full-time, 100% remote Groups Coordinator! This role involves managing all aspects of group travel arrangements, from initial contract to confirmation, ensuring timely completion of deadlines and excellent communication with internal and external stakeholders. You will build relationships with resorts, travel agents, and sales representatives, while demonstrating strong attention to detail and proficiency in Microsoft Office Suite. Flexible hours are available within a set timeframe (8:30am - 5:00pm EST, 9:00am - 5:30pm EST, or 9:30am - 6:00pm EST), Monday through Friday. Fluency in English is required. This position offers a unique opportunity to work remotely and contribute to a successful travel company.

Requirements

• Must be very detailed oriented
• Must be proficient in Word, Outlook, Excel, etc
• Demonstrate strong verbal and written communication skills
• Team oriented
• Fluent in English

Responsibilities

• Build relationships within organization (resorts/travel agents/sales representatives)
• Manage all points of the group from point of contracting until the group is confirmed
• Ensure all group deadlines such as deposit, final payments, and rooming lists are met
• Assist with amendments/addendums for group contracts
• Learn and understand the product of each hotel vendor
• Provide consistent, dependable, and accurate follow through with responsibilities to successful completion
• Ability to prioritize daily responsibilities and demonstrate good time management
• Gather appropriate level of information needed to make decisions
• Escalate issues to upper management when appropriate

Preferred Qualifications

Travel experience

Benefits

• 100% remote position
• Flexible shift choice from 8:30am - 5:00pm EST OR 9:00am – 5:30pm EST OR 9:30am – 6:00pm EST