Groups Service Coordinator

Summary

Join our team as a full-time, 100% remote Groups Service Coordinator! This role involves managing all aspects of group travel arrangements, from initial contracting to post-travel accounting. You will build relationships with internal and external stakeholders, ensuring timely completion of tasks and meeting deadlines. Strong communication, organizational, and computer skills are essential. Flexible hours are available within a set timeframe (8:30am - 6:00pm EST). The position is contracted, offering a remote work environment.

Requirements

• Must be very detailed oriented
• Must be proficient in Word, Outlook, Excel, etc
• Demonstrate strong verbal and written communication skills
• Team oriented
• Fluent in English is a MUST

Responsibilities

• Build relationships within organization (resorts/travel agents/sales representatives)
• Manage all points of the group from point of contracting through time of travel, including but not limited to processing room block changes, updating reservations, cancellations and loading group product rates into the booking engine
• Ensure all group deadlines such as deposit, final payments, and rooming lists are met
• Finalize Accounting Details of group
• Assist with amendments/addendums for group contracts
• Process refund requests
• Learn and understand the product of each hotel vendor
• Provide consistent, dependable, and accurate follow through with responsibilities to successful completion
• Ability to prioritize daily responsibilities and demonstrate good time management
• Gather appropriate level of information needed to make decisions
• Escalate issues to upper management when appropriate

Preferred Qualifications

Travel experience preferred but not required

Benefits

• This is a contracted and 100% remote position with hours Monday through Friday
• We offer a flexible shift choice from 8:30am - 5:00pm EST OR 9:00am – 5:30pm EST OR 9:30am – 6:00pm EST