Manager, Software Engineering (Platform Operations)

Tucows Logo

Tucows

πŸ“Remote - Worldwide

Summary

Join Wavelo, a SaaS company focused on simplifying telecoms, as a Manager, Software Engineering (Platform Operations). You will lead a specialized engineering team providing direct technical support, resolving issues, and driving operational improvements. This role involves collaborating with various engineering teams, ensuring seamless communication and efficient problem-solving. You will be responsible for leading internal projects, mentoring team members, and fostering a culture of continuous improvement. This remote position is open to applicants residing in Canada or the US.

Requirements

  • Strong understanding of software development, system operations, and engineering best practices
  • Hands-on background on delivering production-ready applications using modern software development practices
  • Background using programming languages such as Go, Python, or Ruby in production-ready environments
  • Ability to communicate complex technical concepts clearly and effectively to various stakeholders
  • Proficiency in problem analysis, troubleshooting methodologies, and incident management
  • Experience in developing and improving internal tools, leveraging automation to enhance operational workflows
  • Strong documentation skills, capable of producing clear operational procedures and knowledge base content
  • Experience working in a fast-paced environment with a strong ability to prioritize tasks based on urgency and impact
  • Commitment to continuous learning and staying up to date with industry trends and emerging technologies
  • Proven experience as an Operations and/or Engineering Manager
  • Familiarity with IT Service Management (ITSM) principles and best practices
  • Demonstrated ability to manage escalations, prioritize issues, and coordinate cross-functional problem-solving efforts
  • Excellent leadership, communication, and interpersonal skills
  • Experience with monitoring tools, automation frameworks, and service reliability strategies

Responsibilities

  • Lead a specialized engineering team providing direct technical support through engineer-to-engineer ticket resolution
  • Consolidate related issues into problem tickets; apply immediate resolutions through scripting and implement comprehensive bug fixes
  • Collaborate closely with peer engineering managers on bug resolution, issue prioritization, and intake processes
  • Lead internal engineering projects aimed at improving operational efficiency, architecture design, and tooling
  • Actively engage stakeholders to identify operational improvements and implement effective engineering solutions
  • Provide technical leadership, mentoring team members and fostering an environment of continuous improvement and reliability
  • Oversee and improve engineering support workflows, ensuring efficiency and effectiveness in handling software escalations and platform reliability
  • Lead and mentor a software engineering team, providing guidance and career development opportunities across all levels of experience
  • Act as the first line of engineering support, collaborating closely with incident response teams and specialized engineering groups to resolve platform issues
  • Drive root cause analysis and resolution by identifying recurring issues, leading problem management efforts, and coordinating long-term fixes
  • Partner with engineering teams to implement bug fixes and improvements, ensuring platform stability and operational efficiency
  • Develop and enhance internal tools to improve operational workflows, incident response, and knowledge management, leveraging AI and automation where applicable
  • Monitor key operational metrics, identify trends, and implement process optimizations to enhance team performance and service delivery

Benefits

  • The base salary range for this position is $146,700 - $163,000 USD for US residents OR $140,490 - $156,100 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications
  • Tucows believes in a total rewards offering that includes fair compensation and generous benefits

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.