Growth Associate

Summary

Join MissionWired, a leading direct marketing agency for nonprofits and Democratic organizations, as a Growth Associate (Client Success Associate upon hire). You will play a vital role in supporting client success by delivering exceptional customer service, facilitating onboarding, managing product orders, and fostering strong client relationships. This position offers the unique opportunity to immerse yourself in product sales, fundraising, and communications strategies, contributing directly to the achievement of clients' fundraising and engagement goals. The ideal candidate is detail-oriented, proactive, and possesses strong communication and quantitative reasoning skills. MissionWired is committed to diversity and inclusion, offering a remote work environment and a comprehensive benefits package.

Requirements

• Passion for good causes, whether candidates or other
• Up to 2 years professional experience, including past internships and part-time work
• Quantitative reasoning skills and ability to apply data to strategic decisions
• Strong communication and interpersonal skills
• Client-centric mindset
• Strong writing and editing skills
• Organizational and time management skills with an ability to juggle and multitask on multiple projects in a deadline-driven environment
• Willingness to take initiative and use good judgment to resolve issues
• Ability to collaborate on a team both internally and externally

Responsibilities

• Delivering top-tier customer service to our product sales clients, ensuring their needs are met with precision and care
• Facilitating the onboarding process for new clients as it relates to product buys or strategic services
• Communicating with clients regarding requests to facilitate product buys
• Driving efficient workflows and overseeing the smooth execution of product orders
• Supporting with the day-to-day management of client relationships and satisfaction
• Responding to client questions and needs in a timely manner, with accurate information, and the appropriate next steps for internal and external teams
• Supporting the research and development of online and integrated fundraising and communications strategies, including the design and management of communications calendars for strategic services clients
• Assessing and identifying opportunities by working closely with client teams to assess buy needs, identify new opportunities for growth, and pinpoint potential for product renewals or recurring buys
• Cross-team collaborating, including with technology and creative when needed, to assist in managing resources and project timelines
• Regular reporting and administrative support execution, including updating trackers, invoicing, and facilitating agreement signatures
• Supporting the achievement of clients’ fundraising and engagement goals

Preferred Qualifications

• Background in digital or direct mail communications, fundraising and/or marketing
• Client management experience
• Experience with a political campaign, nonprofit or integrated marketing company

Benefits

• 100% employer-paid premiums for platinum-level medical plan on a national health care network
• 100% employer-paid life insurance and short term disability
• 50% employer-paid vision and dental insurance
• 401(k) with 3% employer contribution
• 17 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off
• Paid parental leave at 100% of your salary
• Financial support for reproductive and transgender care
• Flexible telecommute and remote work policies
• Company issued Mac products for home offices
• Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available
• *Supporting your team on some nights and weekends as we approach high-volume times such as elections may be required