Local Kitchens is hiring a
Guest Experience

Summary

The job description is for a Guest Experience team member at Local Kitchens, a digital restaurant company that partners with top chefs to bring a variety of cuisine to local communities. The role involves assisting guests via text, email, and phone from 5pm-12am PST with weekends required. The position is remote but the team is located all over the US.

Requirements

• Love helping people, are empathetic and go above and beyond to connect with Guests
• Excited to work at a fast-growing, constantly evolving start-up company
• Smart, incredibly organized, and driven towards excellence
• A naturally friendly person who loves interacting with people
• Work well under pressure
• Able to monitor multiple channels and switch between tabs while staying on task
• Positive and willing to take on any task big or small
• A team player who takes pride in everything they do
• You have a laptop with minimum computer specs: 4GB RAM, 1440x900 VDR, Windows 7 or higher (PC), Mac OS X 10.6 Snow Leopard

Responsibilities

• Provide magical support to our Guests via text and email using the Kustomer platform
• Reply to business reviews on Yelp and Google My Business, as well as through our internal review process
• Exceed Guest expectations by developing creative solutions to problems and working across teams to solve them
• Stay up to date on evolving processes in order to most accurately assist and support our Guests and Kitchen Teams
• Think of fun and innovative ways to go above and beyond for Guests
• Facilitate the feedback loop with other internal teams such as Engineering, Kitchens, and Marketing

Preferred Qualifications

Proficiency with the Kustomer platform and Google Suites

Benefits

• Working for a fast-growing startup
• Opportunities for growth within the company
• A positive work environment