Head of Back Office Operations

Summary

Join a leading FinTech company in Dubai as their Head of Back Office Operations, where you will play a pivotal role in ensuring smooth and efficient operations. You will lead and optimize key processes, including invoicing, payments, and client reporting, while implementing robust financial controls and maintaining data integrity. This role requires collaboration with various teams to enhance cross-departmental efficiency and resolve operational challenges. You will also be responsible for designing and refining back-office processes to improve efficiency and scalability. The position offers a vibrant work culture, opportunities for professional advancement, and flexible work arrangements.

Requirements

• At least 7 years of hands-on experience in brokerage operations
• Leverage extensive expertise in managing back-office operations within financial services, brokerage, fintech, or payment processing companies
• Master financial operations, from settlements and invoicing to payments, client onboarding/offboarding, data management, and regulatory reporting
• Drive impactful results by implementing process improvements, lean methodologies, and automation strategies
• Ensure a seamless client onboarding and offboarding process while maintaining full regulatory compliance, delivering a hassle-free experience for every client

Responsibilities

• Lead and optimize invoicing, payment settlements, financial reconciliations, and client reporting processes across multiple business units, ensuring seamless execution and precision
• Implement rigorous financial and operational controls to ensure compliance and mitigate operational risks
• Keep the integrity and accuracy of internal information and client data with robust controls and regular audits
• Design and refine back-office processes to boost efficiency, scalability, and streamline operations through lean process improvements
• Collaborate closely with finance, legal, compliance, customer support, and tech teams to align workflows, enhance cross-department efficiency, and resolve operational challenges smoothly
• Lead the preparation and delivery of precise, timely client statements, reports, and internal documentation

Preferred Qualifications

• Excellent analytical, organizational, and communication skills
• High attention to detail and ability to work independently

Benefits

• A vibrant and innovative work culture encouraging creativity and teamwork
• Vast opportunities for professional advancement and skill enhancement
• Flexible work arrangements and the potential for international work exposure
• Permanent contract or B2B contract