Head Of Operations

Summary

Join Archive, a leading technology platform for branded resale, as the Head of Ops to lead and scale operational processes. You will build internal systems and a partnership ecosystem, ensuring efficiency and scalability across teams. This senior, hands-on role requires managing vendor relationships, leading the CX team, strategizing international expansion, and handling business operations projects. The ideal candidate has 10+ years of experience, including 5+ years in operational roles in B2B software startups. Remote work is okay, with preference for New York or the Bay Area. Compensation includes a competitive salary, equity, and a full benefits package.

Requirements

• High attention to detail and ability to manage multiple priorities simultaneously
• A “do-er” mindset—someone who can execute independently while also building scalable teams and processes
• Strong problem-solving skills with a structured, analytical approach
• Comfortable working closely with technical teams and product organizations
• Proven ability to lead teams, negotiate contracts, and drive operational efficiencies
• Ideal experience: 10+ years, including 5+ years in operational roles in B2B software startups

Responsibilities

• Manage and optimize ongoing relationships with vendors that support our core offering (e.g., logistics partners, payments, sales tax vendors), including pricing negotiations
• Operationalize new partnerships including vendor evaluation and selection processes
• Develop strategy for new categories of partnerships (e.g. with returns providers)
• Lead, set strategy for, and manage the CX team, ensuring an exceptional customer experience
• Build scalable, efficient processes that improve service delivery while reducing costs over time
• Establish a strong feedback loop between CX and other teams to drive continuous improvements
• Assess viability of entering new markets and develop plans for executing on new market expansions including identifying and evaluating new partners, understanding local laws and scoping operational requirements
• Take on biz ops projects and build out the business operations function in the future
• Proactively identify and solve operational bottlenecks across the organization
• Potentially lead strategic planning and OKR setting and tracking in the future

Preferred Qualifications

Remote ok, with preference for New York or Bay Area

Benefits

• $190,000 - $240,000 a year
• Equity
• Employee and dependent healthcare
• 401(k) enrollment
• Remote-first, with an office in NYC and optional in-person work for those located in the area
• Company offsites twice a year
• Occasional travel is expected as part of the job