Head of Banking Operations

Summary

Join Mercury's Banking Operations team as Head of Banking Operations and lead the strategy, execution, and optimization of Mercury's banking operations ecosystem. This pivotal role requires systems thinking and regulatory precision to deliver effortless customer experiences while ensuring operational excellence. You will lead multiple operations teams, drive operational and strategic planning, define and document new processes, and act as a cross-functional bridge between external partners and the organization. The team owns onboarding for RIAs, money movement operations, and manages customer lifecycle changes. You will work on impactful projects to improve efficiency and effectiveness by collaborating with Partnerships, EPD, and Compliance teams. Build and maintain a team that ensures partner operations meet Mercury's high standards for secure, reliable, and thoughtful banking. Mercury is a financial technology company, not a bank. Banking services are provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

Requirements

• 10+ years of experience in banking, payment, or business operations, business operations, ideally at a high-growth fintech or technology company
• Strong operational mindset with experience designing and scaling systems and processes from zero to one and from one to many
• Previous experience in a regulated environment, especially banking or fintech, with an understanding of compliance, risk, and data sensitivity considerations
• Proven ability to lead cross-functional initiatives and influence stakeholders
• Experience building and managing high-performing teams
• Clear, concise communication and a high degree of ownership, initiative, and autonomy

Responsibilities

• Build and Scale Operations: Architect and scale the systems, tools, and workflows that support the full lifecycle of Mercury’s partnerships—from pipeline intake to onboarding, activation, measurement, and renewal
• Drive Cross-functional Execution: Partner with teams across Product, Compliance,  and Partnerships to ensure money lands as expected
• Lead with Data: Define, implement, and maintain performance metrics and dashboards that track partnership effectiveness, surface insights, and inform strategic decisions
• Improve Continuously: Identify bottlenecks, inefficiencies, or risks in partnership operations and implement solutions to improve speed, quality, and compliance
• Enable Partner Success: Collaborate closely with the Partnerships team to ensure partners are set up for success with clear processes, documentation, and scalable support models
• Team Leadership: Build, manage, and mentor a growing Banking Operations team to deliver high-impact results and support Mercury’s growth ambitions

Benefits

• The total rewards package at Mercury includes base salary, equity (stock options), and benefits
• Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry
• New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers
• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $210,200 - $262,800
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $189,200 - $236,500