Head of Market Operations

Summary

Join dLocal, a global payments company, and collaborate with senior leadership to develop and implement country strategies. Oversee daily operations, build stakeholder relationships, negotiate partnerships, and work with internal teams to optimize operations. Ensure compliance with local regulations, represent the company in public affairs, and drive business development. Manage operational costs, take ownership of the country's P&L, and develop emergency response plans. Lead and develop local teams, fostering collaboration and succession planning. dLocal offers a flexible, remote-first culture with various benefits.

Requirements

• Strategic thinking to balance growth, compliance, and operational efficiency
• Strong execution capabilities to drive initiatives and build relationships with regulators and partners
• Proven expertise in payments, financial systems, and market dynamics
• Leadership skills to manage teams and promote cross-functional collaboration
• Analytical mindset to translate data into actionable strategies
• Excellent communication and relationship management abilities
• Comprehensive knowledge of regulatory and compliance requirements, including contract law and corporate governance standards
• Adaptability to thrive in fast-paced, ambiguous environments
• Positive attitude and willingness to collaborate across global teams and time zones
• Familiarity with local market dynamics, including FX markets, liquidity, and payment ecosystems
• Ability to negotiate and execute commercial agreements while identifying cost-saving opportunities

Responsibilities

• Collaborate with senior leadership overseas to develop and implement country strategies aligned with organizational goals
• Oversee daily operations across all products, ensuring smooth execution of global and local initiatives
• Build and maintain relationships with stakeholders in the payment ecosystem, including acquirers, processors, banks, and regulators
• Negotiate and execute commercial partnerships and agreements to improve operational capabilities for various payment alternatives
• Work with worldwide internal teams (Operations, Product, Technology) to build and implement roadmaps for partnership integration and analyze performance results to optimize operations
• Act as a point of contact with local lawyers, accountants, and tax experts to ensure smooth operations and full compliance with local regulations
• Stay informed about local regulations and compliance requirements, providing effective advice to internal teams and identifying potential risks for new products
• Liaise with regulatory and statutory bodies to ensure adherence to legal and compliance requirements and obligations, including AML/KYC policies and licensing
• Represent the company in public affairs, regulatory discussions, chambers of commerce, business associations, and industry events to strengthen market presence
• Promote relationships with members of the media and key influencers to consolidate dLocal’s reputation in the market
• Drive business development by identifying new merchant opportunities, optimizing pricing, integrating local payment methods, and closing strategic deals with partners
• Manage operational costs, and enhance processing efficiency
• Take ownership of the country’s P&L, seeking improvements, ensuring forecast accuracy, and driving initiatives with measurable impact
• Provide local knowledge and expertise on financial, payments, and fintech regulations, and support Treasury in analyzing performance results and optimizing accordingly
• Develop emergency response plans for system outages, operational challenges, or banking disruptions
• Lead and develop local teams, fostering cross-functional collaboration and succession planning

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!