Menlo Ventures is hiring a
Head of Clinical Operations

Summary

The job is for a Clinical Leader at Colla Health, a behavioral health startup that aims to improve the quality of life for cancer patients by providing virtual mental health services. The leader will own clinical operations, train care managers, and collaborate on care model and product development.

Requirements

• 10+ years of clinical management and operations experience
• Demonstrated ability to recruit, manage, develop and retain clinical talent
• P&L experience with demonstrated ability to grow revenue and expand margin while maintaining excellent clinical care
• Experience and passion for building integrated behavioral health through Collaborative Care
• Experience as a mental health provider

Responsibilities

• Drive continuous improvement of how we deliver our care model to deliver growth, care model fidelity, and team efficiency goals
• Drive daily 1% improvement of our operations and systematically codify SOPs to ensure consistency and scalability of our model
• Own clinical quality audits to ensure fidelity of our care model and enable learning of our care teams
• Optimize clinical documentation and billing
• Oversee budgeting and clinical capacity planning activities to drive productivity and quality
• Ensure satisfaction of oncology practice partners
• Train, develop, and manage Behavioral Health Care Managers to deliver industry-leading patient care along with team engagement and retention
• Partner with our part-time clinical director to build and codify a Psycho-Oncology & Collaborative Care Model training program that effectively and efficiently onboards care managers to be successful in their role and establish full panel within 120 days
• Hire, manage and develop care managers to work at the top of their capabilities and achieve care model expectations
• Partner with tech and data team members to outline clear requirements to build and leverage technology that drives the growth of our business and improves the effectiveness and efficiency of our clinical operations

Benefits

• Competitive compensation, including equity
• Medical, dental, vision benefits
• Flexible PTO
• World-class start-up incubation platform