Head of Community Engagement

Summary

Join Mozilla.ai as the Head of Community Engagement and lead the scaling of community initiatives across multiple channels. You will develop and execute a comprehensive community engagement strategy, manage communications, and build a passionate community of developers and AI enthusiasts. This senior leadership role requires 8+ years of experience in open source community engagement or related fields, with at least 3 years in a leadership role. You will need strong communication, strategic thinking, and technical skills. Mozilla.ai offers a premium benefits package including health insurance, retirement plans, paid time off, performance-based bonuses, a home office stipend, a professional development budget, and a well-being stipend. The role is fully remote.

Requirements

• 8+ years of experience in open source community engagement, social media, public relations, or customer success, with at least 3 years in a leadership role
• Experience in open source, AI or other relevant technology startups
• Proven experience building and leading high-performing teams
• Able to inspire and motivate others to achieve ambitious goals
• Demonstrated ability to create and implement strategic plans for community engagement and growth
• Ability to prioritize and manage multiple initiatives simultaneously
• Strong written and verbal communication skills, with an ability to engage a wide range of audiences, from technical developers to executive leaders
• Demonstrated understanding of AI technologies, developer workflows, and technical ecosystems
• Hands-on experience working with developers or contributing to technical projects
• Ability to analyze community engagement data and provide actionable insights
• A passion for technology, innovation, and AI
• An ability to stay ahead of industry trends and understand the evolving needs of our community

Responsibilities

• Lead the development of a comprehensive community engagement strategy with a strong focus on execution and measurable results, to help meet our growth objectives around product engagement, developer outreach and mission alignment
• Identify and engage new community members across relevant platforms (online forums, social media, developer communities, events)
• Build, grow, and manage an engaged community of developers, early adopters, and industry leaders
• Define and execute our overall communications strategy to build awareness and drive developer engagement
• Manage the content, technical development and ongoing updates for the Mozilla.ai website and other key communication pathways
• Build and execute a content strategy, including blog posts, press releases, social media, and product updates, in collaboration with content and technical writers
• Plan, promote, and execute both virtual and in-person events, such as meetups, hackathons, webinars, and user conferences
• Develop and nurture strategic partnerships with other companies, organizations, and thought leaders in the AI and tech ecosystem
• Serve as the voice of the community within the company, communicating insights and feedback to product, engineering, and leadership teams
• Act as a liaison between the company and the community to foster trust and loyalty
• Use analytics and feedback from community interactions to measure engagement, identify opportunities for growth, and improve community initiatives
• Provide regular reports to leadership on community health, growth, and impact
• Build and manage a high-performing community engagement team
• Provide guidance, mentorship, and support to team members and cross-functional collaborators to ensure alignment and success

Preferred Qualifications

Experience with community platforms, CRM tools, and analytics software is a plus

Benefits

• Premium package featuring core benefits tailored to your country of residence encompassing essential services such as health insurance and retirement plans (check our comprehensive list of core benefits per location)
• 25 days per year of Paid Time-off
• Generous performance-based bonus plans to all regular employees
• One-time home office stipend of 1,000 USD
• Annual professional development budget
• Annual well-being stipend of 3,500 USD
• Remote work: We are a 100% remote team, distributed around the world