Head of IT

Summary

Join Midnite as their first dedicated IT hire, responsible for end-to-end IT support, building scalable workflows, and managing access and compliance. You will be the primary point of contact for tech support, handling hardware, software, and connectivity issues. Account and access management, hardware lifecycle management, and vendor and tooling administration are key responsibilities. Security and compliance support, including enforcing policies and assisting with audits, is also crucial. You will partner with the People team for onboarding and offboarding, creating documentation, and building repeatable workflows. This role requires a solutions-oriented approach, security-mindedness, and experience with diverse technologies and tools. The position offers a competitive salary, comprehensive health coverage, flexible working arrangements, and various other benefits.

Requirements

• You’ll be our first ever dedicated IT hire, so you’ll need to be comfortable owning things end-to-end, from day-to-day tech support to tooling, access, and compliance
• You’ll build smart, scalable workflows that help our team move fast, securely, and confidently
• You thrive in fast-moving environments, think in systems, and get genuine satisfaction from helping others work better
• You’re solutions-oriented, security-minded, and not afraid to roll up your sleeves
• You’ve worked with a wide variety of technologies and tools, and you’re confident navigating both well-established systems and scale-up style environments
• Competitive, depending on experience
• Remote, must be UK-based

Responsibilities

• Be the first point of contact for all tech support queries, hardware, software, connectivity and more
• Offer friendly, efficient support across remote and in-person teams
• Escalate issues that need vendor or specialist input
• Set up and maintain user accounts, permissions and access across core systems
• Manage onboarding/ offboarding access flows
• Ensure licence management and 2FA compliance
• Keep an accurate IT asset log, devices, warranties, and assignments
• Own procurement for laptops and accessories
• Manage leaver device return: wipe, recycle, reissue
• Support office and remote hardware setups (UK and global)
• Oversee licences for core platforms and tools
• Review software usage and surface consolidation opportunities
• Track renewals and drive cost optimisation
• Ensure clarity of ownership for shared tools (e.g., Notion workspace managed by Engineering; access/configuration supported by IT)
• Enforce policies around secure devices and password hygiene
• Assist with compliance for audits and data protection
• Monitor for suspicious activity and escalate risks
• Implement and enforce device-level security: MDM, endpoint protection, secure provisioning
• Maintain account security policies for internal tools: e.g., Google Workspace, Slack, Intercom
• Support compliance and audit activities related to internal systems (e.g., SOC2 device compliance, access logs)
• Partner with the People team to ensure smooth day-one access and setup
• Build and maintain an onboarding knowledge base
• Support secure offboarding and data recovery where needed
• Coordinate secure offboarding: IT handles core systems and devices
• Own the overall offboarding workflow and maintain centralised tracking (e.g., via GSuite)
• Create internal documentation, playbooks and IT FAQs
• Design and evolve repeatable workflows for scale, from remote joiners to global office support
• Build repeatable, reliable processes across device setup, access management, audits, and vendor management

Benefits

• Look after your well-being with our outstanding zero-excess health insurance plan, which includes optical and dental coverage
• Take advantage of our nursery salary sacrifice scheme, allowing you to conveniently pay your child's nursery fees straight from your paycheck
• Enjoy 25 paid holidays a year, plus generous paid maternity, paternity, and adoption leave, supporting you during life's most important moments
• We provide everything you need for a comfortable and ergonomic home setup, ensuring you're as productive as possible
• We embrace flexible working, allowing you to adjust your schedule when life's unexpected moments arise
• With our salary sacrifice schemes, you can upgrade to the latest gadgets, household items, and mobile tech without the upfront cost
• Enjoy a wide range of discounts on retailers, groceries, and subscriptions, making life a little more affordable
• Expand your skills through internal and external learning opportunities while benefiting from access to mentorship programs that support your development
• We provide competitive pay with clear team bandings and salary grids, ensuring that salary discussions are simple and fair