Head of Logistics

Summary

Join Who Gives A Crap, a high-growth B Corp making eco-friendly products and donating 50% of profits to provide clean water and sanitation. We're seeking a Head of Logistics (UK/EU) to lead and drive localized strategies while aligning with global priorities. Based remotely, with occasional meetings in London and trips to suppliers, you'll manage the UK/EU logistics function, ensuring efficiency and high-quality service. This role involves strategic planning, hands-on execution, and collaboration with internal and external partners. You'll be responsible for optimizing supply chains, managing relationships with third-party suppliers, and implementing technology improvements. The ideal candidate possesses strong leadership, problem-solving, and communication skills, along with experience in direct-to-consumer logistics and a passion for making a positive impact.

Requirements

• Have experience on a similar start-up growth journey
• Possess a deep understanding of direct-to-consumer logistics in the EU and UK
• Be a savvy problem-solver who can independently lead projects
• Quickly learn the ins and outs of the business
• Build strong, commercially savvy strategic partnerships
• Manage third-party suppliers
• Source, negotiate, and create strong relationships with partners
• Maintain momentum on big-picture goals and projects while handling day-to-day tasks
• Prioritize tasks effectively
• Meet critical deadlines
• Communicate effectively, even across language barriers
• Have experience working on global teams and with cross-border logistics and warehouse partners
• Be comfortable with front-line, tactical, and day-to-day operational elements of logistics, as well as strategic and commercial objectives
• Execute effectively and take others along on the journey through clear planning, great relationships, and project management
• Understand the power of technology to transform businesses and industries
• Be confident with finding and deploying new tools
• Love data and use it to inform decisions
• Want your work to make the world a better place

Responsibilities

• Present a clearly defined strategy of the courier and warehouse market for EU and UK geos to the Exec Leadership team
• Collaborate with Customer Experience Ops experts and the Finance team to pinpoint long-term progression of CX metrics and cost analysis for the EU and UK markets for all sales channels
• Go to market to gather comparison rates and service offerings for potential warehouse partnerships
• Research, select, and implement technology to improve customer experience with courier partners
• Establish strong relationships with warehousing and shipping partners
• Brief the New Product Development team on regulatory requirements for cross-border transport for upcoming product lines
• Review end-to-end supply routes for retail and Amazon channels, identify cost savings, and implement a project plan
• Ensure the UK/EU logistics function runs efficiently, cost-effectively, and with high-quality service
• Lead and execute projects to success

Preferred Qualifications

Experience managing third-party suppliers

Benefits

• Competitive, market-informed salaries
• Meaningful support towards healthcare
• Generous paid leave
• Tailored learning and development opportunities
• Free toilet paper