Eu Operations Lead

Summary

Join Primal Harvest, a leading holistic wellness brand, as their EU Operations Specialist based in Germany (Cologne preferred, remote considered within CET). This crucial role involves overseeing and optimizing operations across third-party manufacturing and logistics partners, ensuring seamless supply chain execution from production to delivery. You will manage day-to-day operations, analyze performance metrics, implement improvements, and build strong partner relationships. The ideal candidate possesses 3-5 years of experience in operations or logistics, ideally within e-commerce or CPG, and excels in a fast-paced environment. Primal Harvest offers competitive compensation and a range of German benefits.

Requirements

• 3-5 years of experience in operations, logistics, or a similar people-focused problem-solving role
• Experience managing contract manufacturing and 3rd party logistics partners
• Demonstrated ability to thrive in a fast-paced environment by effectively handling reactive issues while building proactive processes to minimize future disruptions
• Strong interpersonal skills and experience working directly with vendors and logistics partners
• Excellent written communication skills with a focus on clarity in email correspondence in both English and German
• Basic proficiency in Excel (formulas, data entry, analysis)
• Highly organized with attention to detail
• Problem-solver who enjoys tackling challenges head-on
• A proactive mindset with the ability to anticipate and mitigate risks
• Collaborative and cross-functional thinker who enjoys working with diverse teams
• Applicants for employment in Germany must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in Germany

Responsibilities

• Submit and manage purchase orders (POs), including ensuring label adjustments and documentation are accurate and timely
• Oversee and liaise production timelines between the external manufacturing partners and the internal supply planning team
• Support our internal Quality Management team to ensure that we have all required documentation from our manufacturing and lab testing partners
• Be the main point of contact for day-to-day partner operations
• Oversee the submission of FBA shipments and monitor progress until successfully booked into Amazon inventory
• Coordinate all incoming POs and partial shipments by managing quantities, ensuring accurate documentation, and verifying quality through photos and records
• Review orders daily to proactively identify issues in our fulfillment network that could affect the customer experience
• Manage our logistics and DTC fulfillment provider, ensuring everything runs smoothly and seamlessly, and that invoices are accurately issued. You will review and oversee this process
• Collaborate with and support the customer service team specifically as it pertains to order related issues with a collective goal of providing seamless and customer-focused resolutions when issues arise
• Act as the operations liaison between departments, such as Customer Service, Marketing, and Inventory Management, to ensure alignment on inventory levels, discounts, and operational updates

Preferred Qualifications

• Prior experience in e-commerce and/or CPG consumables brands
• Some analytical skills

Benefits

• 28 days paid leave, plus public holidays
• Urban Sports Club Membership
• Deutschlandticket reimbursement
• Tuition reimbursement
• Flexible working options
• Team Events
• Product Discounts