Head of Marketplace

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Forma Logo

Forma

πŸ“Remote - United States

Summary

Join Forma as the Head of Marketplace to drive strategy and execution of the Forma Store business, partnering with cross-functional teams to deliver a next-generation benefits experience to employers worldwide.

Requirements

  • 5+ years of product development experience, specifically in marketplace management
  • Proven track record in building and optimizing online marketplaces, preferably within a startup or high-growth environment
  • Previous experience in launching a marketplace from scratch or leading a 0-1 product initiative
  • Familiarity with marketplace technologies and platforms
  • Strong analytical skills with a focus on data-driven decision making
  • Deep understanding of e-commerce, digital marketplaces, and customer experience
  • Entrepreneurial mindset with the ability to navigate ambiguity and drive results
  • Excellent leadership, communication, and interpersonal skills
  • Experience in building and scaling teams effectively

Responsibilities

  • Define and Align Marketplace Vision: Collaborate with cross-functional teams and senior leadership to establish the vision and strategy for the Forma Store
  • Develop Strategy and Metrics: Create a 12-month roadmap focused on key metrics that guide investment decisions, and set ambitious goals to drive significant improvements in business outcomes
  • Build and Scale Operations: Design and deliver vendor-facing solutions for onboarding, catalog accuracy, and order fulfillment while overseeing daily marketplace operations to enhance performance and processes
  • Drive Customer Experience: Prioritize a seamless and engaging user experience, leveraging customer feedback and data-driven insights to optimize marketplace performance, and implement effective support mechanisms
  • Establish and Lead the Marketplace Team: Cultivate relationships with suppliers, partners, and industry leaders, and recruit and develop a high-performing team to scale the marketplace function

Benefits

  • Remote-first working environment
  • Medical, dental and vision insurance plans
  • Employee wellness program
  • One-time home office stipend
  • 401(k) savings plan
  • Flexible PTO policy
  • 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent
This job is filled or no longer available

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