Gusto is hiring a
Head of Product Design

Summary

The job is for the Head of Design for New Revenue Streams at Gusto, overseeing four emerging business teams. The role involves driving strategy, managing a team of designers, and collaborating with senior leadership across various teams. The ideal candidate has 10+ years of product design experience, with at least 6 years in a management role and at least 2-3 years in a senior management capacity.

Responsibilities

• Work with cross-functional partners in Product Management, Engineering, and Data Science to drive strategy and sequencing based on a deep understanding of customer problems and key opportunities for the customer and our business
• Empower designers and design managers across four teams, creating the conditions to deliver quality output and services the needs of our customers
• Drive the multi-year vision and develop frameworks and principles that can be used to help align our teams on the right experiences
• Be the catalyst to drive visibility and alignment for your teams’ work to the broader Gusto, EPD and design leadership
• Drive improvements to the ways of working across our overall product design team and EPD teams
• Collaborate with other key teams, leaders, and stakeholders at Gusto such as Legal, Compliance, Risk Operations, Customer Support, and other various product owners
• Ensure that proposed solutions are customer-informed through research, data, and insights from our Customer Support team
• Ensure the balance of an iterative approach and urgency to solve customer pain with ensuring that short term improvements ladder up to long-term vision and meet a high bar for the customer experience
• Hold high standards for the customer experience, including partnering with engineering leaders to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive
• Ensure cohesive experiences. through the use of Workbench, our Design System, and other platform capabilities
• Collaborate with design leaders on other teams to develop and drive cohesive solutions for shared problems across Gusto