Head of Product Design

Summary

Join Masabi, a global leader in fare payment technology, as the Head of Product Design. Lead and mentor a team of designers, shaping the design vision for the Justride platform. Contribute directly to product design across mobile, web, and SDK platforms. Collaborate with product, engineering, and business teams to deliver innovative, user-centered solutions. Establish and refine design processes for efficiency and scalability. Advocate for design within the company, presenting design decisions to leadership and stakeholders. This UK-based role offers a hybrid or remote work model.

Requirements

• Have a strong portfolio showcasing your ability to lead and deliver end-to-end product design solutions across platforms
• Bring extensive experience in UI/UX design, with a focus on mobile, web, and SaaS products
• Possess a deep understanding of design systems, interaction design, and user-centered design principles
• Demonstrate leadership experience, managing and developing high-performing design teams
• Are proficient in Figma and other design tools, and have a solid understanding of agile methodologies and product management
• Are passionate about crafting seamless and inclusive user experiences that positively impact millions of users worldwide
• Can clearly articulate your design vision and present your ideas effectively to both technical and non-technical stakeholders

Responsibilities

• Lead, inspire, and mentor a growing team of product designers, fostering a culture of excellence and collaboration
• Shape the overall design direction for Masabi’s product portfolio, aligning with business goals and user needs
• Contribute directly to product design work, creating beautiful, user-centred designs for mobile, web, and SDK platforms. You'll balance leadership duties with time spent actively working on key projects
• Partner closely with product, engineering, and business development teams to drive innovation, ensuring user-centric design solutions that are both practical and visionary
• Establish and continuously refine design processes, tools, and methodologies to ensure efficiency and scalability across projects
• Serve as a key advocate for design within the company, presenting and communicating design decisions to leadership and external stakeholders
• Lead the team in conducting user research, testing, and iterative design processes to validate ideas and improve user flows
• Oversee the evolution and application of Masabi’s brand identity and style guidelines across all digital touchpoints

Preferred Qualifications

• Experience working within a fast-paced SaaS environment
• Experience in transit, mobility, or payment technologies
• A deep understanding of the challenges and opportunities in designing for public transit or civic tech solutions

Benefits

• 25 days of holiday per year plus the option to buy another 5 days pro-rated
• Private Healthcare via AXA, including pre-existing conditions and mental health
• Life Insurance
• Menopause support
• Choice of workstation
• Flexibility to work from home whenever you need to and flexible working hours (we are operating either fully remote or in a hybrid mode, please see Remote Working Policy below for more details)
• Ability to work for up to 3 months per year from any country in the world (certain limitations)
• Pension scheme
• Training allowance of up to £1000 per year
• ��200 annual allowance for any home office need or improvement
• Enhanced family leave pay
• Cycle to work scheme
• Regular social gatherings with a monthly allowance for each employee
• Fun and collaborative environment with a focus on making a difference in the world