Head of Product Insights & Design

Summary

Join Bloomreach as the Head of Product Insights & Design, a visionary leadership role reporting to the CPO. You will shape the strategic direction of Product Design, Research & Insights, and Documentation across a diverse product portfolio. This role requires deep expertise in product design, user-centered methodologies, and building high-performing teams. You will oversee end-to-end product design processes, direct research initiatives, and lead documentation efforts. Success in this position demands strong communication, strategic thinking, and collaboration with cross-functional teams. Bloomreach offers a unique culture emphasizing freedom, trust, and flexible working hours, along with various benefits including professional development opportunities and well-being programs.

Requirements

• Minimum of 10+ years experience in Product Design or UX/UI leadership roles; at least 3 years at (Sr.) Director or VP level managing large teams in high-growth technology companies
• Proven track record of successfully leading multi-disciplinary teams (designers/researchers/documentation specialists) delivering exceptional B2B or B2C digital products at scale
• Deeply rooted in user-centered design principles
• Strong background in UI/UX, familiarity with accessible design standards
• Exceptional strategic thinking capabilities combined with hands-on execution skills; ability to balance short-term tactical priorities with long-term strategic goals
• Strong communication skills with proven ability to influence stakeholders across all organizational levels; adept at storytelling to articulate complex concepts clearly

Responsibilities

• Define and articulate a compelling vision and strategy for Product Insights & Design that aligns with overall business objectives
• Lead creation of visionary artefacts that guide our customers, partners and employees into the future experience
• Lead the development of comprehensive product roadmaps informed by market analysis, customer Research & Insights, competitive benchmarking, and emerging industry trends
• Build, mentor, and manage a high-performing team comprising product designers, UX researchers, insights analysts, and documentation specialists
• Foster a collaborative culture emphasizing innovation, continuous learning, user-centricity, and excellence in execution
• Demonstrated experience leading and working with distributed teams across continents
• Oversee end-to-end product design processes across web and mobile platforms ensuring exceptional usability, accessibility, visual aesthetics, and brand consistency
• Champion design thinking methodologies throughout the organization to drive innovative solutions and enhance user experiences
• Direct qualitative and quantitative Research & Insights initiatives to deeply understand customer behaviors, needs, preferences, and pain points
• Translate Research & Insights findings into actionable strategies that inform product decisions across the portfolio
• Lead Docs team lead who owns the creation and maintenance of clear, comprehensive documentation standards for internal teams and external stakeholders
• Develop persuasive storytelling techniques to effectively communicate design rationale, Research & Insights findings, product strategies, and performance metrics to senior leadership
• Partner closely with Product Management, Engineering, Marketing, Sales, and Customer Success teams to ensure alignment on product vision, priorities, execution timelines, and go-to-market strategies
• Facilitate effective communication across teams to proactively resolve conflicts and ensure cohesive delivery of exceptional products
• Willingness to travel to occasional leadership events and offsites to ensure strategic input is provided in person
• Stay current with the latest developments in AI tools and emerging technologies relevant to Marketing Automation, Search & Discovery systems, Conversational Shopping experiences, Product Design methodologies, and Research & Insights practices
• Continuously evaluate new tools and frameworks to enhance productivity, innovation capability, user experience quality, and competitive advantage
• Define clear success metrics (KPIs) for evaluating product performance; continuously monitor adoption rates, customer satisfaction scores (CSAT), engagement metrics, revenue impact metrics, retention rates, etc
• Leverage data-driven insights to iterate on existing products and identify opportunities for new innovations or enhancements

Preferred Qualifications

Demonstrated experience managing complex product portfolios spanning multiple domains such as Marketing Automation platforms, Search & Discovery systems or Conversational Shopping solutions is highly preferred

Benefits

• We believe in flexible working hours to accommodate your working style
• We work virtual-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges*
• Subscription to Calm - sleep and meditation app*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers*
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location*
• Everyone gets to participate in the company's success through the company performance bonus*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!*