Mercury is hiring a
Head of User Research in United States

Summary

The job is for a Head of User Research at Mercury. The role involves creating and leading the research function, advocating for research, driving strategic user research, providing thought leadership, supporting product groups, partnering with them to generate strategy, building and evangelizing the right tools for high-quality user research, and socializing research insights across the company.

Requirements

• 10+ years of experience working in User Research
• 3+ years of experience leading research teams in fast growing startups
• Previous experience driving or guiding research that has meaningful business impact
• Experience hiring, managing, and growing researchers
• A track record of building strong cross functional relationships with relevant stakeholders

Responsibilities

• Be our first research hire and will partner with our VP of Design to create the foundation of our research function
• Advocate for research and support a culture of high quality research across the organization
• Drive strategic user research on fundamental questions that will help shape strategy at the company level
• Provide thought leadership and recommendations to the executive team on product questions, based on insights driven from research
• Support and advise product groups on running their own research or take ownership driving that research yourself when needed
• Partner with product groups to generate strategy, build roadmaps, and define how we measure success
• Introduce and evangelize the right tools for driving high quality user research
• Socialize research insights across the company

Preferred Qualifications

• Built research organizations from the ground up as the first research hire (not a must, but a big plus)
• A sense of humor (doesn’t have to be a good one)

Benefits

• Base salary
• Equity (stock options)