Printify is hiring a
User Research Lead in Latvia, Estonia

Summary

Printify is seeking a User Research Lead for a 1-year maternity cover contract to lead their UX research team and drive customer experience strategy. The role involves aligning research with product teams, guiding strategic decisions, managing operational aspects of research, and more. The ideal candidate should have at least 3 years of experience in leading a User Research team, strong communication skills, and expertise in UX Research.

Requirements

• At least 3 years of demonstrated experience in leading a User research team, including directly managing, coaching and developing full-time researchers
• Experience building teams over time through hiring, growing, and retaining high-performing researchers
• Expert-level knowledge in the field of UX Research with a significant amount of experience in hands-on research - conducting primary research (either qualitative or quantitative) and end-to-end research (i.e., designing, fielding, analyzing and reporting the data)
• Experience influencing and earning the trust of senior collaborators and moving business teams to take action
• Experience navigating and supporting teams through high ambiguity and rapid change
• Track record of translating research into business impact
• Strong written & verbal English communication skills

Responsibilities

• Create and maintain alignment between research and the product teams, by defining and prioritizing the research needs
• Proactively guide and support strategic critical product and business decisions, using insights from the team
• Manage the operational aspects of research to support researchers in planning and conducting quality research at scale
• Execute strategies to enhance the research scalability and impact
• Ensure that Researchers leverage data analytics in combination with qualitative and quantitative research, to generate hypotheses, plan and deliver high-impact research
• Drive innovation by promoting new approaches to conducting research and socializing the research findings
• Enable non-researchers to conduct user research to support their decision-making on local initiatives within their individual product areas through various initiatives

Benefits

• Stock options
• Opportunity to work fully remotely within EMEA time zones
• Work from anywhere – our Printify Houses in Riga or Tallinn, your remote home office, or a co-working space
• Start your workday anywhere between 7 AM and 11 AM
• Health insurance or a budget for it, depending on your location and contract
• Paid health days whenever you need them without a doctor's note, depending on your contract
• Extra paid days off for well-being, as well as a celebration day of your choice
• Access to the in-house gym or gym allowance, depending on your location and contract
• Apple MacBook laptop as your standard work equipment
• International relocation support for candidates who want to work in Riga or Tallinn
• Access to mentorship, internal meetups, and hackathons both on-site and online
• A learning budget for your professional development and access to our book library