Health Claims Administrator

Summary

Join IMG as a Health Claims Administrator in Cardiff, working on a hybrid or remote basis. You will be the first point of contact for incoming inquiries, providing support to various business functions and assisting with policy and claim-related matters. This role requires excellent communication and organizational skills, along with proficiency in Microsoft Word and Outlook. IMG offers a competitive salary, hybrid/remote work options, and various employee benefits, including paid time off, internal promotion opportunities, and fun team events. This is an excellent opportunity to start or advance your career in the insurance industry.

Requirements

• Fluent spoken and written English
• Excellent written and oral communication skills, delivered in a clear and professional manner
• Familiarity with general office procedures in addition to being computer literate with good keyboard skills
• A sound working knowledge of Microsoft Word and Outlook is a requirement
• Good organisational skills, the ability to prioritise workload and use own initiative
• A diplomatic open style and approach and the ability to demonstrate customer led thinking
• A high degree of accuracy and attention to detail
• Proactive approach to work and analytical problem-solving skills
• Ability to identify when it is appropriate to escalate a problem

Responsibilities

• Provide the highest level of customer service to both internal and external clients
• Ensure all internal and external communications are dealt with in a professional, disciplined and courteous manner at all times
• Empathetically manage all enquiries from patients, their relatives and providers on claim related matters in a prompt, courteous and professional manner
• Effectively manage all inbound correspondence, including calls, chats and emails, as well as your own time and workload, immediately raising any concerns to the management team
• Always demonstrate a sense of urgency, being able to prioritise tasks in favour of customer satisfaction and adherence to internal protocols
• Be familiar with IMG’s service standards and ensure that any assistance provided is done so in accordance with these
• Accurately allocate all correspondence and documentation to the relevant claims and assign tasks to ensure the correct flow of claims through to the Claims Handlers
• Provide guidance and assist members to submit and view the details of their claims using our online customer portal
• Oversee payment queries and manage to resolution with support from Claim Handlers

Benefits

• Hybrid / Fully Remote Working
• Competitive Salary of £22,308 - £23,809 (Depending on Experience)
• We promote internally as much as possible
• Diverse workforce
• Summer and Christmas Parties
• Birthday Day Off
• 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days
• Christmas Eve Off
• Surprise events for overachieving employees - such as tickets to Beyonce etc
• Employee of the month/year awards
• 2 volunteer days a year