Health Coach

Summary

Join RVO Health as a phone-based Coach, supporting individuals in their journey to quit smoking and/or vaping using the evidence-based Quit for Life model. You will create individualized action plans via phone, secure messaging, chat, or text. The role involves approximately 2.5 calls per hour, adapting coaching methods to diverse client needs. Excellent communication, active listening, and attention to detail are crucial. RVO Health offers a collaborative team culture and a comprehensive benefits package, including health insurance, paid time off, retirement plan, and more.

Requirements

• Undergraduate degree; preferably in health education, sociology, psychology, or related field
• Basic level of proficiency in PC-based word processing and database documentation (Word, Excel, PowerPoint, Internet, Outlook) with the ability to navigate multiple applications, send emails, and perform data entry
• Prior work experience in direct behavior change education and/or behavior change services, coaching/counseling, chemical dependency counseling or health education
• Bilingual with English and Spanish
• Ability to demonstrate insight into human behavior and to communicate and interact with individuals at varying levels of skill and education preparation
• Willingness to teach, learn and be open to new and innovative ways of delivering prevention intervention services
• Comfortable working an 8-hour shift with at least 1 weekend day; evening shifts to be covered

Responsibilities

• Assist participants in creating individualized action plans over the phone, Secure Messaging (emails), Chat, or text in making successful life changes with quitting tobacco and/or vaping products
• Spend 6-7 hours a day (completing about 2.5 calls per hour) on the phone talking, chatting, or texting with participants in the Quit for Life Program both inbound and outbound
• Adapt telephonic/chat coaching and education methods to accommodate the unique physical, psychosocial, cultural, and age-specific needs of each client
• Apply excellent active listening skills and demonstrate ability to effectively communicate verbally and in writing
• Demonstrate high attention to detail
• Demonstrate dependability and professional demeanor
• Demonstrate ability to manage various technologies

Preferred Qualifications

Undergraduate degree; preferably in health education, sociology, psychology, or related field

Benefits

• Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program