Health Navigator Deployment Specialist

Summary

Join CopilotIQ + Biofourmis as a Remote Health Navigator Deployment Specialist! This full-time position involves monitoring patient alerts, conducting virtual and in-person visits, and providing technical support. You will work closely with a Registered Nurse, ensuring patients receive comprehensive care. Responsibilities include managing patient communications, troubleshooting technical issues, and educating patients on device usage. The role requires a high school diploma, valid NYS driver's license, and strong communication skills. Local candidates in Syracuse, NY are preferred. This position offers a unique opportunity to make a real difference in the lives of seniors.

Requirements

• High school diploma or GED required
• Must have a valid NYS drivers license and reliable vehicle
• Up to 25% Travel within Syracuse, NY area required
• Strong computer skills and ability to learn and use new technology
• Empathy, compassion, and patience
• Superior listening, verbal, and written communication skills
• High level of professionalism and ability to work independently and with a team remotely
• Strong problem-solving abilities with attention to detail
• Ability to handle stressful situations appropriately
• Adaptability, patience, and a positive attitude
• Must be able to work from home with a HIPAA compliant environment
• Must be flexible to work some evenings, holidays and weekends

Responsibilities

• Monitor all alerts
• Answer, direct, and follow up on incoming calls
• Review and maintain follow up tasks
• Receive and perform virtual follow up calls and document all information obtained on the call in the appropriate charting systems
• Support participants' physical and emotional wellness with a holistic health approach
• Addresses social determinants of health by supporting participants through loneliness, anxiety, and depression
• Communicate concerns, changes in condition and all medical complaints to the Registered Nurse
• Troubleshoot issues with technology and escalate technical difficulties that cannot be resolved
• Schedule, manage and complete participant home visits to deploy devices for new patients and provide in-home education and troubleshooting as needed
• Other duties as assigned

Preferred Qualifications

Local to Syracuse, NY preferred

Benefits

• This is a Full-Time position
• Schedule: 4 Weekdays + Saturdays (7a-3p)