Healthcare Collections Optimization Consultant

Summary

Join Experian as a Collections Optimization Consultant and leverage your expertise in healthcare revenue cycle self-pay consulting to optimize patient collections for our clients. You will conduct operational and organizational assessments, make recommendations for workflow and organizational redesigns, and collaborate with internal teams to resolve complex issues. This role requires experience in healthcare revenue cycle process improvement projects and healthcare software implementation. The position offers a remote work environment within the U.S., a competitive compensation package, and comprehensive benefits. You will play a key role in enhancing revenue cycle operations and achieving lasting results for our clients. Experian is committed to fostering a diverse and inclusive workplace.

Requirements

• 4+ years' experience in healthcare revenue cycle self-pay consulting
• Experience leading process improvement projects, in the healthcare revenue cycle industry
• Healthcare software technical implementation experience
• Project management experience
• Bachelor's degree
• Up to 20% future travel

Responsibilities

• Prepare and conduct operational and organizational assessments, using best practice analytical tools
• Make recommendations related to workflow re-design, organizational design, change management, and deliver the results of analysis that optimizes our solutions performance and provides the basis for lasting results
• Collaborate with internal development and technical support, to resolve issues; bridging the gap between non-technical user perspective and technical IT perspective
• Analyze and facilitate resolution of complex issues, from internal and external clients
• Learn, understand, and identify customer problems, and recognize core issues

Benefits

• This role is remote from within the U.S
• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays