Healthcare Collections Optimization Consultant

Summary

Join Experian as a Collections Optimization Consultant and leverage your expertise in healthcare revenue cycle self-pay consulting to optimize patient collections for our clients. You will conduct operational and organizational assessments, make recommendations for workflow and organizational redesigns, and collaborate with internal teams to resolve issues. This role requires experience in process improvement projects, healthcare software implementation, and project management. You will analyze client systems, identify problems, and provide data-driven solutions to enhance revenue cycle operations. The position offers a great compensation package, core benefits, flexible work arrangements, and generous paid time off.

Requirements

• 4+ years' experience in healthcare revenue cycle self-pay consulting
• Experience leading process improvement projects, in the healthcare revenue cycle industry
• Healthcare software technical implementation experience
• Project management experience
• Bachelor's degree
• Up to 20% future trave

Responsibilities

• Prepare and conduct operational and organizational assessments, using best practice analytical tools
• Make recommendations related to workflow re-design, organizational design, change management, and deliver the results of analysis that optimizes our solutions performance and provides the basis for lasting results
• Collaborate with internal development and technical support, to resolve issues; bridge the gap between non-technical user perspective and technical IT perspective
• Analyze and facilitate resolution of complex issues, from internal and external clients
• Learn, understand, and identify customer problems, and recognize core issues

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays