Outwork Staffing is hiring a
Healthcare Virtual Assistant

Summary

A proactive and dynamic Virtual Assistant is sought for a remote administrative support role in a medical group practice specializing in Interventional Pain Management. The position involves managing appointments, using an EMR system, assessing and prioritizing patient needs, communicating with patients, assisting physicians, collaborating with the billing department, and maintaining confidentiality of sensitive information.

Requirements

• Bachelor's degree in healthcare administration, business administration, or related field preferred
• Strong communication skills, both verbal and written, with a focus on professionalism and customer service
• Experience working in a healthcare setting, with proficiency in using electronic health record (EHR) systems is a plus
• Excellent organizational skills, attention to detail, and ability to prioritize tasks effectively
• Comfortable working independently and collaboratively in a virtual team environment
• Commitment to maintaining confidentiality of sensitive patient information and compliance with HIPAA regulations

Responsibilities

• Manage the scheduling of appointments for new patients, follow-up visits, and in-office procedures
• Utilize our EMR system (Modernizing Medicine) to accurately input patient information and maintain up-to-date electronic medical records
• Assess and prioritize patient needs, directing messages to the appropriate party through our EMR system for efficient follow-up and resolution
• Ensure timely follow-through on specific tasks and patient phone encounters, maintaining clear communication and documentation within the EMR system
• Engage in professional and empathetic communication with patients via phone, email, and messaging platforms to address inquiries, schedule appointments, and provide information
• Assist physicians and medical staff with administrative tasks, including calendar management, correspondence preparation, and telemedicine coordination
• Collaborate with the billing department to ensure accurate coding and submission of insurance claims, following up on billing inquiries and discrepancies as needed

Preferred Qualifications

Knowledge of medical terminology, billing codes, and insurance verification processes is an advantage