Remote Healthcare Virtual Assistant

Summary

Join Wing's exciting mission of redefining the future of work for companies worldwide as a Healthcare Virtual Assistant! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. As a Healthcare Virtual Assistant, you will document new patient and referral intake, manage appointment bookings, cancellations, and rescheduling, input patient information, medical records, and billing date into EMR/EHR systems, assist with processing insurance claims, verify patient insurance information, handle billing inquiries, concerns, and documentation, respond to incoming patient inquiries, provide information and direct them to the appropriate healthcare professional, assist in analyzing healthcare data, preparing reports, and maintaining records, ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality, coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician, and perform ad hoc tasks.

Requirements

• Bachelor's degree in medical fields or the pharmaceutical-related industry
• At least 1-year experience as a Medical Virtual Assistant
• Excellent English communication skills both written and verbal (At least C1 level)
• Solid understanding of medical terminologies and practices
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
• Understanding of healthcare privacy regulations
• Strong interpersonal skills
• Solid organizational & time management skills with keen attention to details
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
• Able to work on a graveyard shift

Responsibilities

• Document new patient and referral intake
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation
• Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional
• Assist in analyzing healthcare data, preparing reports, and maintaining records
• Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality
• Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician
• Ad hoc tasks

Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay