Wing Assistant is hiring a
Healthcare Virtual Assistant

Summary

The job description is for a Healthcare Virtual Assistant position at Wing, a company redefining the future of work. The role involves managing patient intake, appointments, medical records, insurance claims, and more, with qualifications including a Bachelor's degree, 1 year of experience, excellent English skills, understanding of medical terminologies, proficiency in EHR/EMR systems, knowledge of healthcare privacy regulations, strong interpersonal skills, organizational skills, tech savviness, ability to work on a graveyard shift, and specific technical requirements. Benefits include health insurance, performance incentives, job security, paid training, an inclusive culture, upskilling opportunities, 100% work-from-home, a supportive team, career growth opportunities, a fun work environment, holiday & overtime pay, and referral bonuses.

Requirements

• Bachelor's degree in medical fields or the pharmaceutical-related industry
• At least 1-year experience as a Medical Virtual Assistant
• Excellent English communication skills both written and verbal (At least C1 level)
• Solid understanding of medical terminologies and practices
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
• Understanding of healthcare privacy regulations
• Strong interpersonal skills
• Solid organizational & time management skills with keen attention to details
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
• Able to work on a graveyard shift

Responsibilities

• Document new patient and referral intake
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation
• Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional
• Assist in analyzing healthcare data, preparing reports, and maintaining records
• Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality
• Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician
• Perform ad hoc tasks

Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay