Remote Healthcare Virtual Assistant

Summary

The job description is for a Healthcare Virtual Assistant position at Wing, a company that aims to redefine the future of work. The position involves managing patient intake, appointment bookings, inputting medical records, processing insurance claims, responding to patient inquiries, analyzing healthcare data, and ensuring HIPAA compliance. Qualifications include a Bachelor's degree in medical fields or related industry, at least 1 year experience as a Medical Virtual Assistant, excellent English communication skills, understanding of medical terminologies and practices, proficiency in EHR/EMR systems, understanding of healthcare privacy regulations, strong interpersonal skills, organizational & time management skills, tech savvy, ability to work on a graveyard shift, and specific technical requirements. Benefits include performance incentives, job security and stability, paid training, inclusive culture, upskilling opportunities, 100% work-from-home, supportive team, opportunities for career growth, fun work environment, holiday & overtime pay. The position is remote, located in MX and LATAM, and the schedule is US work hours (20-40 hours per week).

Requirements

• Bachelor's degree in medical fields or the pharmaceutical-related industry
• At least 1 year experience as a Medical Virtual Assistant
• Excellent English communication skills both written and verbal. (At least C1 level)
• Solid understanding of medical terminologies and practices
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
• Understanding of healthcare privacy regulations
• Strong interpersonal skills
• Solid organizational & time management skills with keen attention to details
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
• Able to work on a graveyard shift

Responsibilities

• Document new patient and referral intake
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation
• Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional
• Assist in analyzing healthcare data, preparing reports, and maintaining records
• Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality
• Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay