Healthcare Virtual Assistant

Summary

Join Wing and redefine the future of work as a Healthcare Virtual Assistant! This remote position, exclusively for Filipino candidates, requires an RN license (Philippines or USRN) and at least one year of experience as a Medical Virtual Assistant. You will be responsible for tasks such as relaying test results, processing referrals, ordering labs, and maintaining electronic medical records. Excellent English communication skills and proficiency in EHR/EMR systems are essential. Wing offers competitive benefits including health insurance, performance incentives, paid training, and a 100% work-from-home setup.

Requirements

• Possess an RN License (Philippines or USRN)
• Have at least 1-year experience as a Medical Virtual Assistant
• Demonstrate excellent English communication skills both written and verbal (At least C1 level)
• Possess a solid understanding of medical terminologies and practices
• Be proficient in EHR/EMR systems and able to troubleshoot common technical issues
• Demonstrate an understanding of healthcare privacy regulations
• Possess strong interpersonal skills
• Possess solid organizational & time management skills with keen attention to details
• Be tech-savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
• Be able to work on a graveyard shift
• Have a USB Headset with Noise Cancellation feature
• Have a working Webcam
• Have a main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Have a Main Internet Service Speed: at least 25 Mbps wired connection
• Have a Backup Internet Service Speed: at least 10 Mbps

Responsibilities

• Call patients to relay test results in a timely and professional manner
• Create and process referrals for specialized healthcare providers
• Order labs and imaging while coordinating and scheduling appointments for patients
• Maintain and update electronic medical records (EMR), ensuring accuracy and compliance
• Ensure adherence to healthcare regulations, including HIPAA compliance and patient confidentiality
• Use communication tools like Avaya soft phone to interact with patients and healthcare providers
• Perform ad hoc tasks as needed to support the healthcare team

Preferred Qualifications

Have specialization or experience in patient care, family medicine, acute care, or clinical settings

Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay