Elevate and Delegate is hiring a
IT Help Desk Specialist

Summary

The job description is for a Remote IT Help Desk Specialist position at a fast-food restaurant franchise owner with over 140 locations. The role involves providing technical support to the franchise locations, troubleshooting and resolving technology-related issues, and ensuring smooth restaurant operations.

Requirements

• Proven experience in an IT support role, preferably in the restaurant or retail industry
• Strong troubleshooting and diagnostic skills for both hardware and software issues
• Familiarity with POS systems and related hardware is a plus
• Proficiency in Microsoft desktop applications and cloud-based solutions
• Excellent communication skills, both verbal and written
• Ability to work independently and manage multiple support cases simultaneously
• Customer-focused attitude with a commitment to providing exceptional service

Responsibilities

• Handle support cases reported to the helpdesk via phone, email, and support case management systems
• Follow up and escalate support cases with vendors as necessary
• Troubleshoot and diagnose restaurant technology-related issues reported by operations teams
• Utilize department dashboards and support tools to resolve issues efficiently
• Update and troubleshoot desktops, tablets, and laptops for restaurant locations, operations, and HQ
• Provide end-user support for Microsoft desktop applications and cloud-based solutions
• Maintain clear and detailed documentation of all support activities and resolutions
• Assist in the implementation of new technologies and expand responsibilities as needed

Preferred Qualifications

Experience with Ubiquiti Unifi hardware and software is a plus

Benefits

• Salary: $1000 - $1500 / month
• Client Relationship: You will be directly working with the client
• Payment: All payments for your services will be handled directly by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you
• Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client's business needs and any specific policies or preferences they may have in this regard