Remote Help Desk/ Windows Support

Summary

The job is for an Information Help Desk/ Windows Support professional at Prominent Edge, a small, stable, growing company that values quality work and learning new technologies. The role involves supporting customers in-person and remotely, using knowledge base applications, applying basic network concepts, and possessing certifications such as ITIL Foundations v3 or v4, Dell Hardware, and CompTIA A+.

Requirements

• Associates degree, 60 credit hours completed in computer science or information systems management
• One year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users)
• Following certifications: ITIL Foundations v3 or v4, Dell Hardware, CompTIA A+
• Experience supporting technology and users of technology in a customer support function or role
• Windows endpoint device installation
• Windows endpoint device break / fix & upgrade
• Local and network printer installation & repair
• UPS repair (APC)
• Installation of Windows based COTS software & drivers
• Installing NIST Windows system images
• Windows security patching
• Malware & virus removal
• Troubleshooting multifaceted incidents and questions

Responsibilities

• Supporting customers in-person and remotely
• Writing simple documentation, step-by-step guides, or customer request details for others to read and use
• Using knowledge base applications or sites to map situations to potential solutions
• Applying basic network concepts in resolving customer issues
• Applying standard operating procedures or known solutions

Benefits

• 3 weeks paid time off per year+10 Holidays
• Six percent 401k matching, vested immediately
• Comprehensive health care plan(s) with nationwide coverage for you and your family