Hiring Success Manager

Summary

Join Remofirst, a global payroll and compliance company for remote teams, as a Hiring Success Manager. You will be the primary point of contact for clients and their global employees, guiding them through the onboarding process and ensuring compliance. Leverage your Employer of Record (EOR) expertise to advise clients on best practices for efficient global hiring. Maintain accurate data, champion continuous improvement, and resolve service issues. This role requires strong communication, time management, and attention to detail. Remofirst offers a startup environment with opportunities for growth and impact, along with competitive compensation and 100% remote work.

Requirements

• 2+ years of experience in Account Management, Customer Support/Success, or related roles—ideally in a SaaS platform environment
• Employer of Record (EOR) experience or a strong background in global HR, payroll, or global mobility
• Time Management & Organization: You’ll juggle client meetings, partner coordination across time zones, and internal tasks—strong prioritization skills are essential
• Attention to Detail: Compliance is crucial in global hiring, and your diligence ensures accuracy at every stage
• Empathy & Communication: You’ll interact with people from all over the world, so clear, friendly communication is a must. Excellent English (both verbal and written) is required
• Independence & Initiative: You’re comfortable working autonomously, solving problems proactively, and reaching out for help when needed
• Collaboration: Our global team thrives on diverse perspectives and teamwork; you should enjoy working with people from various backgrounds
• Motivation & Drive: You’re passionate about our mission—enabling freedom of work globally—and are always looking to optimize processes and improve the customer experience

Responsibilities

• Manage a portfolio of employees, overseeing the complete onboarding process through our Remofirst platform
• Explain the global employment requirements, gather necessary documentation, and collaborate with third-party partners to ensure locally compliant paperwork
• Keep all parties informed of progress every step of the way
• Use your Employer of Record background to guide clients on best practices for compliant, efficient global hiring
• Partner with our internal knowledge base and local experts to remain at the forefront of EOR solutions in each country
• Ensure all core information related to onboarding is correct and up to date in our systems
• Work closely with our global network of partners to uphold compliance and consistency
• Collect user feedback and share it with our Product team to influence future enhancements
• Stay informed about product updates so you can advise clients and team members with confidence
• Proactively manage any onboarding service issues, collaborating with internal teams and local partners to resolve problems efficiently

Benefits

• Startup environment. Remofirst is an early-stage start-up. You have a voice and can influence and grow rapidly
• Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision
• Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers
• Compensation and perks are great! Competitive compensation
• 100% remote work
• PTO regulated by local statutory