Hit Program Manager

Summary

Join iRhythm's Digital Solutions team as a Health IT Program Manager! This remote, US-based role focuses on designing and deploying technology solutions to enhance the experience of iRhythm's health system partners. You will oversee processes and tools for Zio adoption, lead staff and customer education, and serve as a central information hub. Success requires strong people skills, project management expertise, healthcare knowledge, and organizational influence. The position supports company growth goals, creates innovative programs and tools, and accelerates digital solution adoption. This role involves collaboration with cross-functional teams and significant interaction with customers and internal stakeholders.

Requirements

• At least 5 years of experience with EHRs (Epic, Cerner, or Athenahealth experience preferred)
• Significant knowledge of, and experience with, EMR workflow development and best practices for user adoption and education within a health system setting
• Demonstrated strategic, analytical and problem-solving thinking
• Significant experience with Microsoft Office (Visio, Word, PowerPoint) and associated tools for workflow documentation, user education, and project management
• Excellent communication and presentation skills
• Proven success working with health systems or providers in a strategic and consultative capacity, ideally including how to effectively leverage Health IT tools with customers and prospects
• Bachelor’s degree or relevant experience in the healthcare field
• Ability to travel up to 50% of the time, as needed. This may include travel to customers, conferences, internal meetings, or other in-person opportunities

Responsibilities

• Support company priorities such as improving device return rates, increasing patient access and care pathway development, and partnering with our product team to drive a customer-centric roadmap
• Deeply understand our customers’ workflows (in the EMR and in care settings) and develop best practices for implementation of our Zio service via available technology solutions
• Assist sales and account management teams in explaining iRhythm’s EHR integration workflows, optimal EMR configuration opportunities, and recommendations to prospective customers
• Establish relationships with high priority decision makers, physicians, and C-Suite in health information technology to facilitate access to Zio and influence further adoption
• Align iRhythm digital capabilities with customer EHR capabilities to enhance the experience with Zio for clinicians, support staff, and administrators
• Assist commercial organization in monitoring external technical and business environment for innovative needs, and in developing new resources for use with customers
• Identify and develop key opportunities between iRhythm and relevant HIT vendors, influencers, policy makers, customers or other key stakeholders across the industry
• Provide educational support to the broader iRhythm commercial teams regarding existing capabilities and emerging trends/implications in our digital technology solutions
• Oversee and facilitate the development of processes and best practices to incorporate into our EHR integration implementations. Develop tracking tools and feedback mechanisms to ensure these are broadly adopted and are making the intended impact
• Based on customer success data for health systems, identify opportunities for workflow or process improvement and coordinate effective follow up to drive those improvements
• Develop KPIs that demonstrate the importance and impact of an effective adoption and readiness program for customers implementing an EHR integrated workflow. Own the ongoing improvement of these measures
• Develop post-implementation workflow adoption tracking mechanisms and processes for re-engaging with customers as needed

Preferred Qualifications

• Experience working in the cardiology space is ideal, either in an operational or support role within the health system or vendor
• Strong understanding of the healthcare landscape and health economics is preferred
• Experience in a clinical informatics role (either at a health system or vendor) is a bonus
• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders

Benefits

• Competitive compensation package
• Excellent benefits including medical, dental, and vision insurances (all of which start on your first day)
• Health savings account employer contributions (when enrolled in high deductible medical plan)
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• Travel reimbursement for medical care
• Noncontributory basic life insurance & short/ long term disability
• Emotional health support for you and your loved ones
• Legal / financial / identity theft/ pet and child referral assistance
• Paid parental leave
• Paid holidays
• Travel assistance for personal trips and PTO!
• 401(k) (with company match)
• An Employee Stock Purchase Plan
• Pet insurance discount
• Unlimited amount of Linked In Learning classes