Homeowner Operations Associate

Summary

Join AvantStay, a rapidly growing tech-enabled hospitality company, as a Homeowner Operations Associate! Support the Program Manager in enhancing homeowner satisfaction and operational workflows. Maintain data integrity across various platforms, conduct audits, and assist in creating targeted email campaigns. Collaborate with cross-functional teams, ensuring accurate and timely task completion. This role offers opportunities to contribute to broader initiatives and improve processes within the short-term rental industry. The position is full-time, remote, and open to international independent contractors working during US business hours.

Requirements

• Be a strong communicator who works well with cross-functional teams
• Be detail-oriented and organized, with a commitment to precision and accuracy in tasks and processes
• Be proactive, adaptable, and able to take initiative to get tasks completed
• Be tech-savvy and willing to learn about new systems and tools
• Be skilled in problem-solving and able to prioritize tasks effectively in a fast-paced environment
• Have knowledge about the short-term rental industry and be passionate about enhancing the homeowner experience
• Be available to work full-time, US business hours (Pacific, Central, or Eastern time)
• Have 1-2 years of experience in data management, operations, or a similar role
• Have excellent written and verbal communication skills in English

Responsibilities

• Assist the Program Manager with the implementation of strategic initiatives aimed at enhancing homeowner satisfaction and improving operational workflows
• Execute detailed operational activities, adhering to established processes and ensuring tasks are completed accurately and on time
• Update and manage data within Google Sheets, Salesforce, and other internal tools to ensure homeowner records, project trackers, and communications are current and accurate
• Collaborate with area managers and account managers to better understand market conditions across our 35+ destinations to ensure that communications and processes are customized to meet the unique needs of each location
• Conduct visual checks of homeowner email campaigns. This includes proofreading content, reviewing feedback from internal teams, and making edits. Use email marketing tools such as Saleshandy to integrate and distribute communications

Preferred Qualifications

• Have experience with email marketing platforms, Google Workspace, and CRM tools
• Have familiarity with the short-term rental industry or hospitality sector

Benefits

• Compensation of $8-14 USD, dependent on skills & experience
• 100% remote work; open to international independent contractors